Customer Service Manager

We are looking for a Customer experience manager who would be responsible for the overall management of the daily operations including staff management, financial management, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies.
This opportunity is an immediate opening! Apply right now!

Advantages
-If you are looking for an environment where your passion to exceed your goals and expectations are rewarded, we have just the right position for you. Some perks are listed below:
- Competitive salary depending on experience
- Very attractive compensation package which includes base salary + benefits
- Monday to Friday 8 hours shifts between 8am to 5 pm
-Located in Edmonton, West Edmonton side

Responsibilities
-Run day to day operations with team members
-Completes operational requirements by scheduling and assigning employees.
-Promotes optimum staff performance by coaching, counseling, and disciplining employees.
-Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances.
-Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
- Monitoring and maximizing the client satisfaction
-Compliance to ensure all safety requirements are met
- Identifying problems causing customer dissatisfaction, finding solutions, monitor issues, and following up with customers (lobby management)
-Monitor and utilize the customer connection follow-up system
- Observes and coaches team members’ behaviors to maintain high standards of customer service.
- Coordinating with other departments to ensure smooth customer experience
- Prioritizing customer issues and supporting the experience team to bring them to a satisfactory resolution.



Qualifications
-Experience handling a team of 40+
-Experience working in construction, building or manufacturing industries
-5+ years’ Customer Service Experience
-5+ years' of Management experience
-Ability to analyze opportunities and make solid plan for growth and improvement
-Data entry and document preparation/organization experience
-Computer proficiency (MS Office and other applications)
-Excellent communication and organizational skills
-Strong organization and prioritization skills
-Preferred bachelor's degree


Summary
If this opportunity appeals to you, apply now! This role will not be available for long!

If you meet the requirements, please apply:
- Visit randstad.ca and apply directly to this posting
- Email your resume directly to gurkirat.kaur@randstad.ca with the subject line "Customer Service Manager"


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.