Do you have experience managing a team in a customer contact center environment? Are you interested in the telecommunications industry? We have a great career opportunity for you!
Salary: 60-70K/year
Schedule: Monday to Friday daytime, hybrid
When: As soon as possible
Send me your resume at gabriel.whiting@randstad.ca or apply here directly.
...
We look forward to meeting you!
Advantages
-Hybrid work, two days in the office
-4 weeks of vacation
-Attractive pension plan
-Good group insurance program
-Corporate discounts
-REAL opportunities for advancement
-Your voice and ideas will be heard
Responsibilities
-Lead and guide a team of customer service representatives
Create a pleasant, stimulating and team-oriented work environment
-Provide leadership and coaching to staff. Supervise and develop the team
-Ensure overall performance management (KPIs)
-Participate in employee selection and development
-Manage schedules
-Achieve business and corporate goals, visions and objectives
-Produce analyses and reports and formulate recommendations and strategies
Qualifications
-Relevant experience in team management
-A degree in management, administration or related discipline will be considered a plus
-Strong problem solving skills
-Bilingualism required
-Understanding of technology and the telecommunications environment
-Strong organizational skills
-High level of motivation
-Methodology and knowledge of business processes
Summary
Send me your CV at gabriel.whiting@randstad.ca or apply here directly.
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience managing a team in a customer contact center environment? Are you interested in the telecommunications industry? We have a great career opportunity for you!
Salary: 60-70K/year
Schedule: Monday to Friday daytime, hybrid
When: As soon as possible
Send me your resume at gabriel.whiting@randstad.ca or apply here directly.
We look forward to meeting you!
Advantages
-Hybrid work, two days in the office
-4 weeks of vacation
-Attractive pension plan
-Good group insurance program
-Corporate discounts
-REAL opportunities for advancement
-Your voice and ideas will be heard
Responsibilities
-Lead and guide a team of customer service representatives
Create a pleasant, stimulating and team-oriented work environment
-Provide leadership and coaching to staff. Supervise and develop the team
-Ensure overall performance management (KPIs)
-Participate in employee selection and development
-Manage schedules
-Achieve business and corporate goals, visions and objectives
-Produce analyses and reports and formulate recommendations and strategies
Qualifications
-Relevant experience in team management
...
-A degree in management, administration or related discipline will be considered a plus
-Strong problem solving skills
-Bilingualism required
-Understanding of technology and the telecommunications environment
-Strong organizational skills
-High level of motivation
-Methodology and knowledge of business processes
Summary
Send me your CV at gabriel.whiting@randstad.ca or apply here directly.
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
