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Customer Service Officer - account manager

job details

summary

    job details
    Are you looking for a new challenge that will allow you to work from home? Are you a dynamic person with a keen interest in customer service? We are looking for a customer service and B2C order taking agent for a 5-month contract.

    6-month contract with the possibility of extension or permanency

    Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week
    Work from home during the pandemic*.

    Start date, ASAP

    Salary of $18



    *You will need to be able to commute to the Anjou office to work in hybrid mode once government regulations allow.

    Advantages
    Why you would like to apply for this role:


    - Salary of $18

    - Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week

    - Work from home during the pandemic
    -You will need to be able to travel to the Anjou office to work in hybrid mode once government regulations allow.

    - Great learning opportunity

    - Full equipment provided

    - Working for a large, established company

    - Salary increases after 6 months

    - Ongoing training

    Responsibilities
    As an advisor, you will be responsible for answering emails and calls from customers with questions about home services and products as well as their online orders. Specifically, you will

    - Responding to customer emails and calls (inbound calls only) with outstanding service

    - Taking orders until problems are resolved

    - Provide explanations of the company's products and services

    - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call

    - If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.

    - Use different computer systems to document all customer interactions and include a variety of information


    Qualifications
    The skills required for the position are:

    - Be fluently bilingual in both French and English, spoken and written
    - Have a computer to work from home and a high speed internet connection

    - 1 to 2 years experience in customer service - B2C
    - Excellent knowledge of telephone courtesy and customer interaction techniques

    - Strong problem solving skills
    - Professional and positive attitude, B2C experience
    - Ability to be flexible and meet deadlines

    Summary
    5-month contract with the possibility of extension or permanency

    Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week
    Work from home during the pandemic*.

    Start date, ASAP

    Salary of $18


    *You will need to be able to commute to the Anjou office to work in hybrid mode once government regulations allow.


    Do you recognise yourself and are you interested in the position? Send your CV directly with the subject "Customer Service Officer - B2C".

    Furthermore, if you know people who are interested in similar positions, do not hesitate to send them our contact details; we will be happy to help them!

    Jessica, Karel, William

    jessica.yelozbek@randstad.ca
    karel.tarabay@randstad.ca
    william.toutant@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new challenge that will allow you to work from home? Are you a dynamic person with a keen interest in customer service? We are looking for a customer service and B2C order taking agent for a 5-month contract.

    6-month contract with the possibility of extension or permanency

    Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week
    Work from home during the pandemic*.

    Start date, ASAP

    Salary of $18



    *You will need to be able to commute to the Anjou office to work in hybrid mode once government regulations allow.

    Advantages
    Why you would like to apply for this role:


    - Salary of $18

    - Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week

    - Work from home during the pandemic
    -You will need to be able to travel to the Anjou office to work in hybrid mode once government regulations allow.

    - Great learning opportunity

    - Full equipment provided

    - Working for a large, established company

    - Salary increases after 6 months

    - Ongoing training

    Responsibilities
    As an advisor, you will be responsible for answering emails and calls from customers with questions about home services and products as well as their online orders. Specifically, you will

    - Responding to customer emails and calls (inbound calls only) with outstanding service

    - Taking orders until problems are resolved

    - Provide explanations of the company's products and services

    - Offer, when appropriate, alternative solutions to customer problems in order to build customer loyalty by resolving the problem in one call

    - If necessary, follow up with customers to ensure that appropriate action has been taken and that the technical problem has been resolved to the customer's satisfaction.

    - Use different computer systems to document all customer interactions and include a variety of information


    Qualifications
    The skills required for the position are:

    - Be fluently bilingual in both French and English, spoken and written
    - Have a computer to work from home and a high speed internet connection

    - 1 to 2 years experience in customer service - B2C
    - Excellent knowledge of telephone courtesy and customer interaction techniques

    - Strong problem solving skills
    - Professional and positive attitude, B2C experience
    - Ability to be flexible and meet deadlines

    Summary
    5-month contract with the possibility of extension or permanency

    Daytime hours between 8am - 5pm; for a total of 37. 5 hours/week
    Work from home during the pandemic*.

    Start date, ASAP

    Salary of $18


    *You will need to be able to commute to the Anjou office to work in hybrid mode once government regulations allow.


    Do you recognise yourself and are you interested in the position? Send your CV directly with the subject "Customer Service Officer - B2C".

    Furthermore, if you know people who are interested in similar positions, do not hesitate to send them our contact details; we will be happy to help them!

    Jessica, Karel, William

    jessica.yelozbek@randstad.ca
    karel.tarabay@randstad.ca
    william.toutant@randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.