customer service representative - benefits, Montreal

randstad canada
job type
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job details

montreal, québec
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Our client, a leader in the benefits/insurance industry is looking for 1 customer service agents for their call center.

You will be responsible for:
- Answering calls from clients, processing transactions, resolving issues and responding to inquiries related retirement plans;
- Building and maintaining a professional relationship with all participants;
- Navigating in different systems and providing clients with appropriate information as needed;
- Researching on behalf of participants and conduct follow up calls with participants.;
- Responding to participants inquiries via email and over the phone.

Location : Downtown Montreal (Square Victoria metro)
Schedule: Monday to Friday, from 8h to 20h (rotation)
Hours : 37.5 hours per week after training
Salary : 16$/h
Start date: July 15th 2019
Temporary contract - 5 weeks

Did you know Randstad offers benefits for temporary workers?
Randstad Canada offers a comprehensive voluntary benefits package for temporary workers through Sun Life Financial including insurance for health care, dental, critical illness, accidental death and more. This is one of the many advantages of working with us.

- Bilingualism is mandatory (French and English) - Written and Spoken;
- Minimum 2 years of experience in a call center position ( In a bank);
- Excellent computer skills (Word, Excel, Outlook);
- Ability to navigate between multiple computer applications at the same time.

Qualified and interested in this position? Create your profile at and apply online Please note that only qualified candidates will be contacted.

Good to know you.


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.