customer service representative - concord, Toronto

randstad canada
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job details

toronto, ontario
administrative support
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randstad canada
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job description

Our client in the security and alarms industry is looking for a Customer Service Representative to work a 12-month assignment with strong potential for extension or full-time position in their Concord office! If successful you will work 40 hours per week at a rate of $20.59 per hour. Responsibilities include:
• Verify accuracy (part numbers, pricing, discounts etc…) for all call-in, fax or email orders. Employee expected to take ownership of issues and work with the department manager or other employees to resolve them in a timely manner.
• Assist Sales with discount orders, no-charge orders, order inquiries and order follow-up for customers.
• Work with Channel Management and Sales to resolve pricing discrepancies.
• Inform customers of new product specials.
• Analyze incoming orders and offer product substitutions where applicable.
• Escalate system errors to the department manager immediately (and other department managers if necessary).
• Perform all other related Order Entry responsibilities including scheduling shipments, processing returns, follow-up communication regarding order status, provide tracking information, provide export documentation to the customer
• Work as a liaison/translator (as necessary) between the customer and Credit to assist with credit issues.
• Make recommendations regarding the improvement of the order entry process and procedure to improve the effectiveness of the department and improve total customer satisfaction.
• Attend various tradeshow and business meeting functions as a representative of the department (as required).
• Conduct themself in a professional manner and provide customers timely, friendly, helpful information and assistance.

• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($20.59 per hour)
• Concord, Vaughn

• Post-secondary education (preferred) or work equivalent experience
• Minimum 2 years’ experience working in a customer facing role
• A good working knowledge of Microsoft programs including Word, Excel and Outlook (required)
• A good working knowledge of the Baan or SAP system (preferred)
• Enthusiastic, energetic, self-motivated, professional personality
• Ability to work both as an individual and in a team environment
• Good communication and interpersonal skills
• Ability to communicate clearly using the English language
• Ability to make sound, independent decisions in a variety of different situations


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.