customer service representative - concord, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
administrative support
job type
temporary
reference number
2196598STFEN
contact
randstad canada
apply now

job description

Our client in the security and alarms industry is looking for a Customer Service Representative to work a 12-month assignment with strong potential for extension or full-time position in their Concord office! If successful you will work 40 hours per week at a rate of $20.59 per hour. Responsibilities include:
• Verify accuracy (part numbers, pricing, discounts etc…) for all call-in, fax or email orders. Employee expected to take ownership of issues and work with the department manager or other employees to resolve them in a timely manner.
• Assist Sales with discount orders, no-charge orders, order inquiries and order follow-up for customers.
• Work with Channel Management and Sales to resolve pricing discrepancies.
• Inform customers of new product specials.
• Analyze incoming orders and offer product substitutions where applicable.
• Escalate system errors to the department manager immediately (and other department managers if necessary).
• Perform all other related Order Entry responsibilities including scheduling shipments, processing returns, follow-up communication regarding order status, provide tracking information, provide export documentation to the customer
• Work as a liaison/translator (as necessary) between the customer and Credit to assist with credit issues.
• Make recommendations regarding the improvement of the order entry process and procedure to improve the effectiveness of the department and improve total customer satisfaction.
• Attend various tradeshow and business meeting functions as a representative of the department (as required).
• Conduct themself in a professional manner and provide customers timely, friendly, helpful information and assistance.

Advantages
• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($20.59 per hour)
• Concord, Vaughn

Qualifications
• Post-secondary education (preferred) or work equivalent experience
• Minimum 2 years’ experience working in a customer facing role
• A good working knowledge of Microsoft programs including Word, Excel and Outlook (required)
• A good working knowledge of the Baan or SAP system (preferred)
• Enthusiastic, energetic, self-motivated, professional personality
• Ability to work both as an individual and in a team environment
• Good communication and interpersonal skills
• Ability to communicate clearly using the English language
• Ability to make sound, independent decisions in a variety of different situations


Lindsay,
Sylvia,
Carlo

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.