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Customer Service Representative - Dorval

job details

summary

    job details
    Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.

    The Inside Sales Representative is also responsible for creating and maintaining
    relationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.











    Advantages
    Monday to Friday 8AM-5PM (flexible)
    1 hour of lunch
    After 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)
    4% salary bonus. Based on performance
    Medical and dental benefits
    Salary 45,000$-55,000$.
    Yoga 3 times a week
    200 towards a gym membership
    Everyone works from home with Covid but will return to the office when things are more certain.

    Responsibilities
    -Increase sales;
    -Establish strong relationships with customers by responding quickly to calls.
    telephone and e-mail, with courtesy and professionalism;
    -Provide information, propose solutions and follow up with customers
    regarding product availability, cross-referencing, shipping, etc.
    (stock check), proofs of delivery, deferred delivery dates, prices;
    -Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;
    -Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).
    suffering) on issues of concern and unreasonable delays in responding to the
    not to the customer's expectations. Raise to the Manager if the solution does not meet the
    customer requests;
    -Recommend any necessary price adjustments once the detailed analysis is completed.
    completed. To be sent to the Inside Sales Manager;
    -Arrange meetings with outside sales representatives to define the
    action strategies put in place for your customers, as needed;
    -Support external sales representatives for promotions;
    -Promote product categories to existing customers;
    -Participate in all sales, marketing meetings and trainings on demand;
    -Train customers in the use of B2B software and the company's website;
    -If necessary, visit customers with an external sales representative to
    strengthen customer relations;
    -Provide assistance for other regions upon request;
    -Perform reception replacements as required;
    - Any other related tasks may be required to assist the team in maintaining
    high levels of customer service.

    Qualifications
    At least three to four years of experience in customer service and/or
    internal sales or a college diploma in business administration, marketing,
    for sale or in a related field.

    Excellent knowledge of the MS Office suite
    Excellent written and verbal communication skills in French and English
    Experience in customer service
    Strong organizational skills
    Solutions-focused
    Strong interpersonal skills
    Ability to work independently
    Ability to multi-task
    Knowledge of the electrical and lighting industry an asset
    Knowledge of SAP is an asset


    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169

    For a complete list of all available jobs by division, visit www.randstad.ca

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client in Dorval is currently looking for a Customer Service Representative. Reporting to the Internal Sales Manager, the Internal Sales Representative is responsible for his or her accounts and maintaining a high level of customer satisfaction.

    The Inside Sales Representative is also responsible for creating and maintaining
    relationships with current and future customers and to find the appropriate solution quickly and efficiently, in order to satisfy all customers.











    Advantages
    Monday to Friday 8AM-5PM (flexible)
    1 hour of lunch
    After 3 months, if the person performs, the possibility to work at home once a week(Pre Covid)
    4% salary bonus. Based on performance
    Medical and dental benefits
    Salary 45,000$-55,000$.
    Yoga 3 times a week
    200 towards a gym membership
    Everyone works from home with Covid but will return to the office when things are more certain.

    Responsibilities
    -Increase sales;
    -Establish strong relationships with customers by responding quickly to calls.
    telephone and e-mail, with courtesy and professionalism;
    -Provide information, propose solutions and follow up with customers
    regarding product availability, cross-referencing, shipping, etc.
    (stock check), proofs of delivery, deferred delivery dates, prices;
    -Perform order entry and tracking (EDI, CRM and inbound orders) and RGA;
    -Process and maintain the backorder report (backorder report); Process and maintain the backorder report (backorder report).
    suffering) on issues of concern and unreasonable delays in responding to the
    not to the customer's expectations. Raise to the Manager if the solution does not meet the
    customer requests;
    -Recommend any necessary price adjustments once the detailed analysis is completed.
    completed. To be sent to the Inside Sales Manager;
    -Arrange meetings with outside sales representatives to define the
    action strategies put in place for your customers, as needed;
    -Support external sales representatives for promotions;
    -Promote product categories to existing customers;
    -Participate in all sales, marketing meetings and trainings on demand;
    -Train customers in the use of B2B software and the company's website;
    -If necessary, visit customers with an external sales representative to
    strengthen customer relations;
    -Provide assistance for other regions upon request;
    -Perform reception replacements as required;
    - Any other related tasks may be required to assist the team in maintaining
    high levels of customer service.

    Qualifications
    At least three to four years of experience in customer service and/or
    internal sales or a college diploma in business administration, marketing,
    for sale or in a related field.

    Excellent knowledge of the MS Office suite
    Excellent written and verbal communication skills in French and English
    Experience in customer service
    Strong organizational skills
    Solutions-focused
    Strong interpersonal skills
    Ability to work independently
    Ability to multi-task
    Knowledge of the electrical and lighting industry an asset
    Knowledge of SAP is an asset


    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169

    For a complete list of all available jobs by division, visit www.randstad.ca

    good to know you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.