Our client in Dorval is currently looking for a customer service representative is responsible for providing excellent customer service to the company's customers. He/she responds to alerts and initiates response procedures based on anomalies in the monitoring system and monitoring plans defined by the customers. He/she is responsible for notifying any displacement or absence in order to respect internal security and confidentiality
...
Advantages
Monday-Friday 8PM-8AM or 10PM-7AM (10-12 hour shifts)
40 hours a week (will not work 5 days in a row)
1 weekend a month
Salary $20.63-22.57$/hr
Benefits after the probationary period (Medical, Dental, Healthcare)
Contract to hire
Work for a leader in the industry
Responsibilities
- Answer incoming call in SIMS
- Read instructions to client file
- Transfer the alert to public or private emergency services (police, fire department, private agencies) according to the procedure defined by the client in his plan or apply the standard default procedure
- Carry out checks according to the protocol defined by the client and validate the information communicated (request codes, personal information, etc.)
- Call the customer within half an hour to follow up and reset the alarm remotely
- Respond to tests during installations and notify anomalies for correction
- Provide customer service according to company standards
- Answer all incoming calls
- Record customer requests and enter them into SIMS for billing purposes
- Archive all incoming calls in SIMS for call review in case of complaint
- Ensure all electronic communication with customers from SIMS and Outlook (email response, acknowledgement, etc.)
- Perform data entry in SIMS
- Create or complete client file with missing confidential information
- Maintain records and verify consistency of installations with product codes
- Report to the manager any anomaly in the file (missing codes, missing fields...)
- Report any computer or technical anomaly to the manager
- Apply internal security and confidentiality procedures
- Clean your workstation at the beginning and end of each shift
- Respect the safety standards (report presence, report movements, notify all breaks and their duration, alert in case of prolonged absences, etc.)
- Respect the procedure of double checking processes between operators
- Pay particular attention to communiqués defining new standards and procedures that take effect immediately
- Carry out additional tasks
- Perform any other related tasks as required
Qualifications
Previous experience in customer service
Must be friendly, proactive, outgoing and have the desire to find solutions for customers at all times
Must be able to adapt to new technology and learn quickly
Must have experience in (Office, Excel, Powerpoint)
Bilingual (English and French) (written and spoken)
If interested in this opportunity or know someone who would be a good fit. Please send your CV to robert.waguespack-notman@randstad.ca or alicia.herrera@randstad.ca
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/robert-waguespack-notman-17b936242/
- https://www.linkedin.com/in/alicia-herrera-09b4566a/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client in Dorval is currently looking for a customer service representative is responsible for providing excellent customer service to the company's customers. He/she responds to alerts and initiates response procedures based on anomalies in the monitoring system and monitoring plans defined by the customers. He/she is responsible for notifying any displacement or absence in order to respect internal security and confidentiality
Advantages
Monday-Friday 8PM-8AM or 10PM-7AM (10-12 hour shifts)
40 hours a week (will not work 5 days in a row)
1 weekend a month
Salary $20.63-22.57$/hr
Benefits after the probationary period (Medical, Dental, Healthcare)
Contract to hire
Work for a leader in the industry
Responsibilities
- Answer incoming call in SIMS
- Read instructions to client file
- Transfer the alert to public or private emergency services (police, fire department, private agencies) according to the procedure defined by the client in his plan or apply the standard default procedure
- Carry out checks according to the protocol defined by the client and validate the information communicated (request codes, personal information, etc.)
...
- Call the customer within half an hour to follow up and reset the alarm remotely
- Respond to tests during installations and notify anomalies for correction
- Provide customer service according to company standards
- Answer all incoming calls
- Record customer requests and enter them into SIMS for billing purposes
- Archive all incoming calls in SIMS for call review in case of complaint
- Ensure all electronic communication with customers from SIMS and Outlook (email response, acknowledgement, etc.)
- Perform data entry in SIMS
- Create or complete client file with missing confidential information
- Maintain records and verify consistency of installations with product codes
- Report to the manager any anomaly in the file (missing codes, missing fields...)
- Report any computer or technical anomaly to the manager
- Apply internal security and confidentiality procedures
- Clean your workstation at the beginning and end of each shift
- Respect the safety standards (report presence, report movements, notify all breaks and their duration, alert in case of prolonged absences, etc.)
- Respect the procedure of double checking processes between operators
- Pay particular attention to communiqués defining new standards and procedures that take effect immediately
- Carry out additional tasks
- Perform any other related tasks as required
Qualifications
Previous experience in customer service
Must be friendly, proactive, outgoing and have the desire to find solutions for customers at all times
Must be able to adapt to new technology and learn quickly
Must have experience in (Office, Excel, Powerpoint)
Bilingual (English and French) (written and spoken)
If interested in this opportunity or know someone who would be a good fit. Please send your CV to robert.waguespack-notman@randstad.ca or alicia.herrera@randstad.ca
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/robert-waguespack-notman-17b936242/
- https://www.linkedin.com/in/alicia-herrera-09b4566a/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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