customer service representative for the after sales support team - dorval, Dorval

randstad canada
job type
$ 40,000 - $ 50,000 per year
apply now

job details

dorval, québec
administrative support
job type
$ 40,000 - $ 50,000 per year
reference number
randstad canada
apply now

job description

Our customer in Dorval is currently looking for an after-sales support position. The After-Sales Customer Service Representative is responsible for coordinating all activities related to defective products in order to support the after-sales team. This includes creating warranty claims data reports, interpreting data, analyzing results and researching trends to obtain information on the performance of various products.

Your main responsibilities will be as follows:

Supporting the After Sales team by coordinating the defective product activities by gathering, evaluation and organizing all relevant information to handle product and service inquiries

Maintaining a record of all claims submitted, returned/rejected, or paid and their current status

Process replacement orders, RMA and credit notes in relations to customer complaints/claims

Directing requests and unresolved issues to the designated resource or department

Maintaining records of customer interactions and transactions in SAP ( internal notes)

Coordinating repair, return and complaints with the team

Advising representative of reoccurring matter for guidance and awareness

Attending all necessary training for product knowledge, SAP or process related

Monday to Friday 8:30AM-5PM
1 hour of lunch
After 3 months, based on performance the employee will have the opportunity to work from home 1 times per week
4% salary bonus. Based on performance
Salary $40,000-$50,000
Yoga 3 times a week
200$ towards a Gym membership

Required Skills and Qualifications


Excellent knowledge of MS Office Suite
Excellent written and verbal communication skills, both in French & English
Experience in customer service
Strong organizational skills
Solution oriented
Strong interpersonal skills
Ability to work independently
Ability to multi-task
Knowledge of the electrical, lighting industry an asset
Knowledge of SAP is an asset

If you are interested in this opportunity or if you know someone who might be a good fit. Please send your resume to or or or


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.