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Customer Service Representative - Manufacturing

job details

summary

    job details
    We are looking for a Customer Service Representative for a PERMANENT opportunity in Etobicoke. The ideal candidate must have experience in the manufacturing and packaging industry or in the corrugated packaging industry. Knowledge or experience with Lean Manufacturing Kaizen is a plus! The successful candidate will join a fun, collaborative and energetic team .

    If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca



    Advantages
    - PERMANENT Opportunity
    - Pay: $43-50k
    - Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
    - Location: Etobicoke, ON (North Queen St & The East Mall)

    Responsibilities
    - Read, interpret and analyze detailed documents such as safety rules, factory tickets, picking lists and procedure manuals
    - Proofreading Factory Tickets as necessary.
    - Communicates with customers on a regular basis to ensure a high degree of customer satisfaction
    - Receive stock, move to finished goods, enter purchase orders and process customer orders using internal systems.
    - Purchasing corrugated supplies through the Imaginera computer system.
    - Liaise with the Sales Department regarding customer needs, faxing, photocopying and problem-solving.
    - Supporting the Sales Department with accurate, timely responses.
    - Coordinating new prospects for the Sales Department.
    - Re-establishing client / customer relationships
    - Maintain Dockets and statistical data.
    - Liaise with the Inventory Department in regard to the Disposition board.
    - Assess, establish and monitor Inventory for economic order quantity.
    - Monitoring inventory levels and assisting with MRP/EDI’s in a timely manner.
    - Participate in Lean Manufacturing Kaizen and utilize the techniques.
    - Answering telephones.
    - Maintain a filing system.
    - Other duties as assigned.

    Qualifications
    - 3+ years of experience in the manufacturing and packaging industry OR 1+ year of experience in the corrugated packaging industry
    - 2 years of experience in customer service or inventory management
    - Minimum Secondary / High School Diploma or equivalent required
    - Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
    - Strong communication skills
    - Ability to read, interpret and analyze detailed documents such as safety rules, factory tickets, picking lists and procedure manuals
    - Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form.
    - Ability to prioritize workload by looking at the “big picture”
    - Ability to speak effectively before groups of employees of the organization,
    - Must be well organized, manage time well and able to multitask.
    - Must be capable of adjusting to company goals.
    - Must have courteous and polite communication skills (oral and written).
    - Must be able to work under minimal supervision.
    - Must adjust to flexible working hours.
    - Must be to be cross-trained in other departments


    Summary
    Interested in the Customer Service Representative opportunity?
    1. Send your resume to shiela.perez@randstad.ca!
    2. Apply online at Randstad.ca today!

    Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!

    Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resume

    Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to shiela.perez@randstad.ca, along with your resume.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for a Customer Service Representative for a PERMANENT opportunity in Etobicoke. The ideal candidate must have experience in the manufacturing and packaging industry or in the corrugated packaging industry. Knowledge or experience with Lean Manufacturing Kaizen is a plus! The successful candidate will join a fun, collaborative and energetic team .

    If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca



    Advantages
    - PERMANENT Opportunity
    - Pay: $43-50k
    - Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
    - Location: Etobicoke, ON (North Queen St & The East Mall)

    Responsibilities
    - Read, interpret and analyze detailed documents such as safety rules, factory tickets, picking lists and procedure manuals
    - Proofreading Factory Tickets as necessary.
    - Communicates with customers on a regular basis to ensure a high degree of customer satisfaction
    - Receive stock, move to finished goods, enter purchase orders and process customer orders using internal systems.
    - Purchasing corrugated supplies through the Imaginera computer system.
    - Liaise with the Sales Department regarding customer needs, faxing, photocopying and problem-solving.
    - Supporting the Sales Department with accurate, timely responses.
    - Coordinating new prospects for the Sales Department.
    - Re-establishing client / customer relationships
    - Maintain Dockets and statistical data.
    - Liaise with the Inventory Department in regard to the Disposition board.
    - Assess, establish and monitor Inventory for economic order quantity.
    - Monitoring inventory levels and assisting with MRP/EDI’s in a timely manner.
    - Participate in Lean Manufacturing Kaizen and utilize the techniques.
    - Answering telephones.
    - Maintain a filing system.
    - Other duties as assigned.

    Qualifications
    - 3+ years of experience in the manufacturing and packaging industry OR 1+ year of experience in the corrugated packaging industry
    - 2 years of experience in customer service or inventory management
    - Minimum Secondary / High School Diploma or equivalent required
    - Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
    - Strong communication skills
    - Ability to read, interpret and analyze detailed documents such as safety rules, factory tickets, picking lists and procedure manuals
    - Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form.
    - Ability to prioritize workload by looking at the “big picture”
    - Ability to speak effectively before groups of employees of the organization,
    - Must be well organized, manage time well and able to multitask.
    - Must be capable of adjusting to company goals.
    - Must have courteous and polite communication skills (oral and written).
    - Must be able to work under minimal supervision.
    - Must adjust to flexible working hours.
    - Must be to be cross-trained in other departments


    Summary
    Interested in the Customer Service Representative opportunity?
    1. Send your resume to shiela.perez@randstad.ca!
    2. Apply online at Randstad.ca today!

    Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!

    Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resume

    Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to shiela.perez@randstad.ca, along with your resume.


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.