customer service representative - markham, Markham

randstad canada
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job details

markham, ontario
administrative support
job type
reference number
randstad canada
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job description

Our client in the insurance industry is seeking a Call Center Representative to work a 6-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $16.73 per hour.


• Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
•Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)
• 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)

• Work for a well-known insurance company
• Earn $16.73 per hour
• Markham location
• 6-month contract with possibility of extension
• Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30 to 4:30
• Shifts (7.5 hours per day) will fluctuate within these Call Centre hours
• Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm and Saturday shifts (approx. 1-2 per month)

• 1-2 years’ call centre experience
• Excellent telephone manner and communication skills
• Excellent written and oral communication skills
• Ability to multitask in a fast paced environment
• Ability to adapt quickly to change
• Problem solving skills
• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
• Proficient in Windows applications
• Specifically MS Excel and MS Word
Nice to Have:
• billing/credit experience is an asset, but not required

• On the job and unstructured, so candidates need to be able to hit the ground running


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.