customer service representative - markham, Markham

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
markham, ontario
sector
administrative support
job type
contract
reference number
2206382STFEN
contact
randstad canada
apply now

job description

Our client in the insurance industry is seeking a Call Center Representative to work a 3-month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.

Responsibilities:

• Provide first class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.


Advantages
• Work for a well-known insurance company
• Earn $17.44 per hour
• 3-month contract with possibility of extension
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs


Qualifications
• 1-2 years’ call centre experience
• Excellent telephone manner and communication skills
• Excellent written and oral communication skills
• Ability to multitask in a fast paced environment
• Ability to adapt quickly to change
• Problem solving skills
• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
• Proficient in Windows applications
• Specifically MS Excel and MS Word
Nice to Have:
• billing/credit experience is an asset, but not required


Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
• Work for a well-known insurance company
• Earn $17.44 per hour
• 3-month contract with possibility of extension
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs

RESPONSIBILITIES


QUALIFICATIONS
• 1-2 years’ call centre experience
• Excellent telephone manner and communication skills
• Excellent written and oral communication skills
• Ability to multitask in a fast paced environment
• Ability to adapt quickly to change
• Problem solving skills
• Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
• Proficient in Windows applications
• Specifically MS Excel and MS Word
Nice to Have:
• billing/credit experience is an asset, but not required