customer service representative - mississauga, Mississauga

randstad canada
job type
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job details

mississauga, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you a confident and positive person? Do you enjoy going above and beyond to provide a great experience? Are you looking for full time work?
If you answered yes to these questions, then we have just the position for you!

We are looking for Customer Service Representatives to join an energetic and dynamic team in Mississauga. You will be working with a well-known Canadian retailer.

Where is the office located?
The Call Centre is located in Mississauga, Meadowvale West (Argentia and Winston Churchill).

Start Date:
Monday, November 18th, 2019

Hours of operation, Must be available:
Monday - Sunday
Weekdays - 8:00 AM - 9:00 PM & Weekends - 8:00 AM - 6:00 PM
*Please note that we cannot offer vacation between November 27th - January 27th as this is the busiest time for us. There will be overtime available though if you are looking for some extra money over the holiday period!

Pay rate:
- $16.45/hour + 4% vacation pay
- $17.45/hour for French and English Bilingual representatives +4% vacation pay

As a Customer Service Representative Call Centre Representative you will:
- Provide an exceptional customer service experience
- Problem solve and find creative solutions
- Answer inbound calls from customers in a call centre environment (25%)
- Provide e-mail support (25%)
- Handle live-chat conversations (40%)
- Answer text messages from customers (10%)
You will be trained on all platforms!

This role offers more than just a job. It is a community of like-minded individuals who want to offer excellent customer service, whilst growing personally and having fun.
- Great opportunity to work for a well-known Canadian retailer
- Free on-site parking
- Competitive pay rate of $16.45/hour + 4% vacation pay
- As a full-time team member, you will eligible for a monthly allowance towards health & well-being (gym memberships etc)
- Opportunity for growth and advancement
- Employee discount
- Benefits after 3 months of continuous employment if taken on permanent
- On-site gym and yoga facility
- Great work culture
- Potential permanent offers after contract in complete at end of January 2020!

- Customer service experience is required in retail, hospitality or call centre is preferred
- Strong communication skills, both verbal and written
- Positive and vibrant can-do attitude
- Motivated and driven both in personal and professional life goals
- Fluent French language is an asset but not required

How to apply:
- Please apply to this posting OR
- Send your resume to Subject line: "Mississauga - Customer Service Representative" OR
- Call the office at 905-896-1055 extension 1. Ask for Carrie or Yasameen.

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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.