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Customer Service Representative - Pointe-Claire

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    job details
    Job Title: Customer Service / Order Entry
    Location: Pointe-Claire

    Are you looking to join a dynamic team for an industry that specializes in the distribution of healthy natural products, our client promotes nature of a quality healthy life. Do you have exceptional customer service experience and great organizational skills? Then this is the job for you.

    Advantages
    Located in Pointe-Claire
    Permanent full time position
    Monday-Friday 8:30 am to 5PM, 2 paid 15 min breaks and 1 hour lunch not paid.
    Salary between 40K and 45K depending on experience
    1K yearly Bonus depending on performance.
    Medical and Dental after 3 months’ probation.
    2 weeks’ vacation after one complete year of employment.
    Birthday (paid day off)

    Responsibilities
    1. Order Processing:
    a) Responsible for Order entry in our database; orders received by telephone, email, fax, electronic data interchange (EDI) and retailer warehouses.
    b) Create new customer profiles in our database
    c) Invoicing for certain distributors in our database
    d) Back-up in programming Specials in our ERP system: Ensure monthly specials and correct pricing are applied to clients orders
    e) Upselling to our clients ordering by phone/promoting our monthly specials
    f) Daily filing as well as year-end filing (putting in boxes for storage)

    2. Client Inquiries:
    a) Receive client requests, complaints and follow-up.
    b) Credit request follow ups
    c) Track shipments/retrieve proof of deliveries

    3. Sales Support:
    a) Follow-up on Territory Managers requests for Car Stock
    b) Work in conjunction with the Marketing Dept. and the Shipping Dept. to ensure TM’s
    mailing of Marketing Material and Car Stock orders are handled in a timely and efficient manner.

    4. Consumer Inquiries:
    a) Answer product inquiries by e-mail/telephone from consumers
    b) Advise Quality Control of any consumer issues when applicable
    c) Guide consumer through the A. Vogel website / on-line ordering
    d) Mail information, coupons and/or samples to consumers.

    5. Participate in:
    a) Special projects / client events / trade shows
    b) Responsible for reception area / conference room / kitchen
    6. Telephone System:
    a) Maintain main reception message system


    Qualifications
    Cegep or equivalent work experience
    Office skills and capacity to respond to an average of 30-50 calls/e-mails per day
    Computer knowledge (Word, Excel & Outlook) and comfortable working in computer databases
    3-5 years of experience in Customer Service.
    Good interpersonal skills, organized, Team player
    Filing (minimal lifting of boxes)
    Fluent in French and English - written, spoken and comprehension.



    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169/

    For a complete list of all available jobs by division, visit www.randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Job Title: Customer Service / Order Entry
    Location: Pointe-Claire

    Are you looking to join a dynamic team for an industry that specializes in the distribution of healthy natural products, our client promotes nature of a quality healthy life. Do you have exceptional customer service experience and great organizational skills? Then this is the job for you.

    Advantages
    Located in Pointe-Claire
    Permanent full time position
    Monday-Friday 8:30 am to 5PM, 2 paid 15 min breaks and 1 hour lunch not paid.
    Salary between 40K and 45K depending on experience
    1K yearly Bonus depending on performance.
    Medical and Dental after 3 months’ probation.
    2 weeks’ vacation after one complete year of employment.
    Birthday (paid day off)

    Responsibilities
    1. Order Processing:
    a) Responsible for Order entry in our database; orders received by telephone, email, fax, electronic data interchange (EDI) and retailer warehouses.
    b) Create new customer profiles in our database
    c) Invoicing for certain distributors in our database
    d) Back-up in programming Specials in our ERP system: Ensure monthly specials and correct pricing are applied to clients orders
    e) Upselling to our clients ordering by phone/promoting our monthly specials
    f) Daily filing as well as year-end filing (putting in boxes for storage)

    2. Client Inquiries:
    a) Receive client requests, complaints and follow-up.
    b) Credit request follow ups
    c) Track shipments/retrieve proof of deliveries

    3. Sales Support:
    a) Follow-up on Territory Managers requests for Car Stock
    b) Work in conjunction with the Marketing Dept. and the Shipping Dept. to ensure TM’s
    mailing of Marketing Material and Car Stock orders are handled in a timely and efficient manner.

    4. Consumer Inquiries:
    a) Answer product inquiries by e-mail/telephone from consumers
    b) Advise Quality Control of any consumer issues when applicable
    c) Guide consumer through the A. Vogel website / on-line ordering
    d) Mail information, coupons and/or samples to consumers.

    5. Participate in:
    a) Special projects / client events / trade shows
    b) Responsible for reception area / conference room / kitchen
    6. Telephone System:
    a) Maintain main reception message system


    Qualifications
    Cegep or equivalent work experience
    Office skills and capacity to respond to an average of 30-50 calls/e-mails per day
    Computer knowledge (Word, Excel & Outlook) and comfortable working in computer databases
    3-5 years of experience in Customer Service.
    Good interpersonal skills, organized, Team player
    Filing (minimal lifting of boxes)
    Fluent in French and English - written, spoken and comprehension.



    Summary
    Why Randstad?

    There are lots of great jobs, incredible companies, and great bosses.
    At Randstad, we are here to help you find the right combination for you.

    If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.ca

    Add us on LinkedIn:
    - https://www.linkedin.com/in/sean-lynch-370492126/
    - https://www.linkedin.com/in/brandon-freger-ba340392/
    - https://www.linkedin.com/in/melissa-cumetti-2ab401169/

    For a complete list of all available jobs by division, visit www.randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.