customer service representative (retention) - markham (work from home), Markham

randstad canada
job type
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job details

markham, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you passionate about the banking sector and have strong communication and interpersonal skills? Do you have previous customer service, call centre, or sales experience and are able to handle a large volume environment? If so we have an exciting opportunity for you!

We are currently recruiting Customer Service Representatives for a new retention team(contract) at a Top 5 bank in Markham.

Pay rate: $19.00/ hour

Shifts: Monday to Friday 8 :00 am - 8:00 pm (shift scheduled within that time)

As a Customer Service Representative, your responsibilities will include but are not limited to:
- Take inbound calls relating to customers' credit needs for Credit Protection (Life and CI/DI) on Mortgage, Line of Credit, Loans, and Business Credit.
- Support Credit Protection related inquires using objection handling tools to retain the business
- Provide courteous, efficient, and professional customer service to ensure inquiries, and/or issues are managed promptly and effectively under all conditions
- Expected to meet the needs of customers by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
- Engage customers in conversation to understand and meet their current and future insurance and service needs by proactively providing them with information / guidance

- Work for one of the top 5 banks in Canada
- Work from home (no commute!)
- Excellent learning and networking opportunity
- Potential to become permanent
- Extensive product training
- Regular coaching
- Competitive pay

- Client oriented
- 5/5 communication skills
- Call center experience
- 2 years customer service/ sales experience
- Excellent interpersonal skills
- Professional telephone etiquette

* Clear credit and criminal check required *

Interested in this Bilingual Customer Service Representative position in Markham? Apply online today!

Qualified candidates will be contacted.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.