customer service representative - richmond hill, Richmond Hill

randstad canada
job type
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job details

richmond hill, ontario
contact centre and customer care
job type
reference number
randstad canada
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job description

Our client, a leading accounting firm, at their office in Richmond Hill is looking for Customer Service candidates. You will work full-time hours and earn up to $18 per on a 2-month contract (with high possibility of extension), and be responsible for the following:

Answer inbound calls related to lottery and ticket inquires and provide excellent Customer Service. First level troubleshooting regarding order or ticket status. No outbound calling or sales calls.

o Provide exceptional in/outbound customer service to callers
o Handle concerns regarding lottery ticket purchases
o Resolve customer complaints (ticket not received, payment issues etc)
o Data Entry – creating and updating customer files in a customized database
o Follow up on banking issues regarding purchases

• Gain experience working for a globally recognized accounting firm
• Earn the competitive rate up to $18 per hour
• Work full-time hours on a 2-month assignment (with the high possibility of extension)
• Richmond Hill Location

o Proven call centre/customer service experience
o Strong verbal and written communication skills
o Strong organizational skills
o Minimum typing speed of 25 WPM with high degree of accuracy
o Problem solving and decision making skills
o Ability to multi-task
o Ability to work under pressure and meet deadlines
o Business savvy


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.