customer service representative - richmond hill, Richmond Hill

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
richmond hill, ontario
sector
administrative support
job type
contract
reference number
2238939STFEN
contact
randstad canada
apply now

job description

Our client in the security and alarms industry is looking for a Customer Service Representative to work an 8-month assignment with strong potential for extension or full-time position in their Richmond Hill office! If successful you will work 40 hours per week at a rate of $19.85 per hour.

Responsibilities include:
• Receives customer requests for unscheduled or scheduled service.
• Determines customer needs and matches appropriate skillset to the need.
• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Coordinates labor scheduling to align technician to the appropriate customer and service need.
• Ensures Technicians are provided daily schedules.
• Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Reconciles and invoices all service requests daily.
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
• Assists with creation of L&M quotations, as needed
• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.

Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.

Supports administration and resolution of warranty claims.
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
Reconciliation of accounts payable exceptions as necessary.

Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues. Processes invoice credits and re-bills, as necessary. Proactively contacts customers ensure customer satisfaction and a commitment to pay.

Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

Support inventory control process including updating equipment asset transactions.

Provide additional service administration support, as assigned.

Advantages
• Gain valuable experience working for a well-recognized organization
• Work Full time hours on an 8-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($19.85 per hour)
• Richmond Hill location

Qualifications
- High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, and Internet business application usage.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principals is desired.Under direct supervision, supports the Branch Operations Manager in the completion of assigned tasks to maximize productivity and profitability of the branch.
- Support provided includes material handling, reviewing postings, billing, and database administrative activities.

Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
• Gain valuable experience working for a well-recognized organization
• Work Full time hours on an 8-month assignment with the possibility to the extension or full-time position
• Earn a competitive wage ($19.85 per hour)
• Richmond Hill location

RESPONSIBILITIES


QUALIFICATIONS
- High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, and Internet business application usage.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principals is desired.Under direct supervision, supports the Branch Operations Manager in the completion of assigned tasks to maximize productivity and profitability of the branch.
- Support provided includes material handling, reviewing postings, billing, and database administrative activities.