customer service representative - social benefits-downtown montreal, Montreal

randstad canada
job type
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job details

montreal, québec
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you looking for a new customer service position in Downtown Montreal? Do you have experience in customer service and are you bilingual?

We have a position that would be perfect for you! It is a customer service position in a contact center for the social benefits department.

What are the main responsibilities of the customer service representative?
- Answer calls from clients
- Process transactions, resolve issues and respond to inquiries related to group benefits
- Build and maintain a professional relationship with all participants
- Navigate in different systems and provide clients with appropriate information as needed
- Research on behalf of participants and conduct follow up calls with participants
- Respond to participants inquiries via email and over the phone

Additional details concerning the customer service representative position in Montreal:
Location is in Downtown Montreal, near the metro station Square Victoria
Schedule is from Monday to Friday, 8:00 to 20:00 (rotation)
Working Hours are 37.5 hours per week after the training
Competitive Salary: 16$/h
Length of contract: 3-month contract with possibility of permanency

Did you know Randstad offers benefits for temporary workers?
Randstad Canada offers a comprehensive voluntary benefits package for temporary workers through Sun Life Financial including insurance for health care, dental, critical illness, accidental death and more. This is one of the many advantages of working with us.

What are the requirements of a customer service representative in Montreal?
- Bilingualism is mandatory (French and English both spoken and written)
- At least 6 months of experience in customer service
- Excellent knowledge of MS Office(Word, Excel, Outlook)
- Excellent communication skills
- Ability to navigate between multiple computer applications at the same time

You are qualified and interested in the customer service position in Downtown Montreal? Apply now!

How to apply:
- Online at, or
- Send us your up to date CV at

Do you have questions about the customer service position in Montreal and want to talk to us directly? Contact us at 514.350.0031 and we will be pleased to answer all your questions.

human forward.


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.