Customer Service Representative - Transport

Advantages
Permanent job opportunity Monday to Friday
Hours 8:30 am to 5pm
Salary ranges 21$/hr - 24$/hr, negotiable depending on experience
Great working environment
Stable working conditions
Insurance (Medical, Dental, Vision)
Parking on site
Internal advancement opportunities
Overtime paid

Responsibilities
• Receiving, processing and verifying the accuracy of orders from customers through email or telephone communication
• Utilizing the organization’s order software to process orders
• Initiating required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.
• Following up on overdue accounts
• Ensuring and providing quality service to customers
• Providing feedback on the soundness and effectiveness of the customer service department policies and procedures
• Working with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
• Answering customer inquiries/communication
• Updating Files

Qualifications
• English & French
• Transportation/Warehousing industry knowledge an asset.
• Previous customer service experience and logistics background is an asset.
• Dedicated commitment to providing superior, timely customer service
• Strong problem-solving and decision-making skills
• Highly organized with the ability to multi-task
• Accurate and detail-oriented
• Time management skills
• Ability to work well with a computer and Proficient Excel

If you're interested in the role or know someone who would be a good fit, please send your email to:

melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca


Summary
At Randstad, we are here to help you find the right combination for you.

If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Melissa Cumetti or Philippe Pilon

Add us on LinkedIn:
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
- https://www.linkedin.com/in/philippepilon/

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.