Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!Our client is looking for a Service Officer for an 18 months contract in Toronto. This position is working remotely for now and can go back to hybrid remote in future. There is a high possibility for contract extension, conversion to full time opportunity as well. Pay rate: $18.50/hourRotational shifts: Monday to Friday 37.5hrs/weekAdvantages●Gain experience working for a leading and globally recognized organization●Earn a competitive rate within the industry●Work full time hours on a 18 month assignment with potential for extension●Remote work for now●Start date is ASAPResponsibilitiesAs a Service Officer, your duties will include but not be limited to:●Providing a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function●Communicating with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of client products and processes●Executing more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)●Refering or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained●Identifying opportunities to improve service delivery●Providing accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations●Supporting partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels●Prioritizing and completing own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload●Understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures●Exercising discretion in managing correspondence, information and all matters of confidentiality●Contributing to the development/delivery of presentations/ communications to management or broader audiences●Protecting the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues●Adhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)●Identifying, leading and actively participating in process improvements and determine solutions that will allow business to grow●Act as a brand ambassador for the function and the bank, both internally and/or externallyQualifications●Undergraduate degree/ college diploma preferred and/or●1+ year relevant experience●Warehouse background – able to lift heavy boxes, 50 pounds●Microsoft office exp. beginner to intermediate●administrative work: creating packing slips for example●Inventory management background – shipping and receiving●Excel beginner to intermediate – basic data entry, basic knowledge of formulasNice to Haves:●M Focus (basic knowledge) is a plusSummaryInterested in the Service Officer role in Toronto? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to firstname.lastname@example.org to ensure their ability to fully participate in the interview process.