Customer Service Representative

DARE TO DREAM BIGWe understand that work is like a second home and that life outside of work is your priority. The opportunities with our client can truly provide career minded individuals with the ideal work-life balance.As a member of the personal lines team, you will help current and prospective policyholders understand the value in doing business with an insurance brokerage. Leveraging your soft and technical skills, you will work with the company team and insurance carriers, to ensure customer expectations are managed and deliver best in class customer experience.Advantages -Competitive Salary -Competitive retirement savings plans -Health & Dental, Life and Disability, and Group Retirement Planning -Employee Assistance Program (EAP) -Employee Discount Program -Continuous training and career development -Hybrid RoleResponsibilities-Provide exceptional customer experience-Review renewal and policy changes-Review policy wordings and other documentation for accuracy-Maintain accurate and up to date files-Manage insurance certificates-Keeping current on carrier underwriting, market place trends and continuous education.Qualifications-R.I.B. Ontario licensed mandatory-1-2 years personal lines service experience-1 year customer service experience a must-Post-Secondary Education-Experience with VIP is an asset-Prior customer experience training an asset-Strong organizational and time management skills-Ability to multitask using digital procedures and technology-Proficient in Microsoft Office – Outlook, Word and Excel-Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts-Ability to identify challenges and overcome them through problem solving and using a team player approachSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.cajulie.roberts@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Interested in a Customer Service Representative role for a company that is an innovative supplier for custom made products? Are you someone who likes to work behind the scenes while also providing exceptional client services? Are you willing to bring your enthusiasm to an encouraging workspace?If you answered YES to the above, apply now for the Customer Service Representative position! Located in Vaughan, ON, you will be part of a welcoming and dedicated team that works with state-of-the-art equipment to produce quality products for their clients.Advantages- Excellent work-life balance: Monday to Friday, 8 am – 4:30 pm- Free and available parking on-site- Walking distance to multiple York Region Transit bus stops- June 13th start date- Join a team of highly trained and experienced staff!Did you know Randstad offers benefits for temporary workers? Randstad Canada offers a comprehensive voluntary benefits package for temporary workers through Sun Life Financial including insurance for health care, dental, critical illness, accidental death and more. This is one of the many advantages of working with us.Responsibilities- Provide exceptional customer service to all clients- Diligently answer phone calls and respond to emails- Data Entry in ERP system (Optima America knowledge is an asset)- Build long-term client relationships with trust, respect, and mutual profitabilityQualifications- Customer Service Representative and order entry experience- Prior use of ERP systems is an asset- Strong verbal and written communication skills a must- Basic computer knowledge- Provides a positive and bright personality- A dedicated worker with strong punctuality skillsSummaryReady to get a start on your next Customer Service Representative role?If so, apply directly through the Randstad site AND send your resume with a quick description on why you would be a great fit for this role (subject line: Customer Service Representative position – Vaughan, ON) to Johanna Janzen at johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you looking to gain experience with a top 5 bank? Do you have excellent back office skills? If so, this is a great opportunity for you!Our client is looking for a Service Officer for an 18 months contract in Toronto. This position is working remotely for now and can go back to hybrid remote in future. There is a high possibility for contract extension, conversion to full time opportunity as well. Pay rate: $18.50/hourRotational shifts: Monday to Friday 37.5hrs/weekAdvantages●Gain experience working for a leading and globally recognized organization●Earn a competitive rate within the industry●Work full time hours on a 18 month assignment with potential for extension●Remote work for now●Start date is ASAPResponsibilitiesAs a Service Officer, your duties will include but not be limited to:●Providing a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function●Communicating with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of client products and processes●Executing more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)●Refering or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained●Identifying opportunities to improve service delivery●Providing accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations●Supporting partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels●Prioritizing and completing own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload●Understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures●Exercising discretion in managing correspondence, information and all matters of confidentiality●Contributing to the development/delivery of presentations/ communications to management or broader audiences●Protecting the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues●Adhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)●Identifying, leading and actively participating in process improvements and determine solutions that will allow business to grow●Act as a brand ambassador for the function and the bank, both internally and/or externallyQualifications●Undergraduate degree/ college diploma preferred and/or●1+ year relevant experience●Warehouse background – able to lift heavy boxes, 50 pounds●Microsoft office exp. beginner to intermediate●administrative work: creating packing slips for example●Inventory management background – shipping and receiving●Excel beginner to intermediate – basic data entry, basic knowledge of formulasNice to Haves:●M Focus (basic knowledge) is a plusSummaryInterested in the Service Officer role in Toronto? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.