Customer Service Representative

Type: Temporary to Permanent
Hours of Operation: Mon - Fri 8 am - 5 pm
Pay: $22 - $25 / hour
Location: Concord (Keele St & Rutherford Rd)
In office
Highway accessible
Training provided
Looking to start ASAP

Advantages
- No evenings or weekends
- Competitive pay
- Potential to go perm
- Once taken on perm, benefits and vacation provided
- In office - socialization
- Get your foot in the door with a large organization
- Growth and development

Responsibilities
- Handling both inbound and outbound calls, along with emails
- Process orders/credits for all customers and clients
- Assist with the placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers for miscellaneous customers.
- Resolve customer complaints/inquires via phone, email, mail
- Answer questions about the product
- Handle issues in the best interest of both customer and company.
- Act as a back up to other customer service representatives
- Handle invoices filling

Qualifications
- Customer Service Experience
- French is an asset
- Strong knowledge of Microsoft Office Suite, especially Excel
- Able to work in a fast pace environment
- Self-motivated, able to work independently with minimal supervision
- Flexible, easy-going, open to learning

Summary
If you are interested in this role, apply now!
1) Apply online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Customer Service Concord"

Looking forward to hearing from you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.