We are currently looking for a customer service representative for a client of ours in Baie D'urfe who will be responsible for coordinating for the logistics department. Are you looking for a dynamic work environment? Are you organized and structured? Do you have strong knowledge of Excel? Well this is the job for!This is a contract to hire role.AdvantagesMonday - Friday 7AM-3:30PM or 7:30AM-4PM (Flexible)Work from home (Covid protocols)Salary $18-19$/hr Work for a leader in the industryGrowing team Contract to hire ResponsibilitiesProvides customer service and sales support to the supplier base and internal company end-users within the context of large, complex contracts. Establish and maintain long-term professional relationships with internal and external customers.-Prepare customer quotes-Handle incoming calls-Prepares project quotes and proposals, using various sales software tools including the CRM• Respond to sales calls, faxes, and e-mails in a responsive manner• Respond to pre-set customer service expectations meeting and exceeding those expectations e.g. If the customer requires a quote back in 1 hour you achieve this• Monitor customer service expectations and when there is an issue support the process for resolution• Manage customer specific inventory needs• Provide technical assistance to customers• Process sales orders• Enter return orders, credits, and debits when required• Enter scrap return order as requested by distribution channels• Review product inventory and report concerns to purchasing/ management• Satisfy customer service issues• Continuously increase knowledge of company products, services, and procedures• Work in team environment, communicating as required with all personnel• Monitor competitor products and prices.• Assist in quality related duties where required• Other duties as assignedQualifications-Ability to work with high volume;-Advanced Excel skills (Pivot tables, V-Look up)-Responsible, organized and fast paced.-Bilingual (French and English)-High school diploma or equivalent-At least 2 years of previous customer service experience-Solid math and computer skills beyond the basic level-Strong attention to detail-Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer-Self-starting, dependable, accepts ownership, drives own goals/performance-Knowledge of SAP (an asset)If interested in this position or know someone who would be a good fit. Please send your CV to firstname.lastname@example.org or email@example.com or give us a call at 514-695-3315 SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.695.3315 and ask Sean or to Brandon arrange an interview with us or send us your resume by email at firstname.lastname@example.orgAdd me on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/To apply:Call Sean at 514.695.3315E-MAIL your CV at email@example.com, firstname.lastname@example.orgVisit us in person at 755 Boul Saint-Jean, Pointe-Claire, QC, H9H 4B2CLICK on the "Apply Now" buttonFor a complete list of all available jobs by division, visit www.randstad.ca.good to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.