Are you a dynamic and hardworking individual? Do you want to start working immediately ? We have a permanent customer service role available for a service company in expansion located in Lachine !
Join an amazing customer service team and grow within this company !
Work in a well established company now, and just don't look for a job, look for a career !!!
...
The customer service representative will answer clients phone calls :
questions, confirmations, appointments....
coordinate with representatives and technicians as well as the representatives on the road !
Advantages
What are the advantages of this job?
Permanent
Flexible schedule either 7:30 am to 4:30 pm or 8 am to 5 pm
40 hrs/week
Salary 48k-53k
Benefits after 3 months
Pension plan
Room for advancement
Great team and great boss
Parking available
Responsibilities
Responsibilities include
Answer customer requests by phone and or email.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Working very closely with technicians and representatives on the road
Qualifications
Qualifications:
Bilingual.
Strong multi-tasking and organizational skills
Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment.
Ability to maintain confidentiality about staff performance.
Ability to deal with conflict and client issues.
Develops and maintains collaborative relationships with key customers
Able to handle high volumes of incoming inquiries in a time-sensitive environment
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.332.1055 and ask for Maria or Alicia Garcia so we can interview you.
If interested in this opportunity or know someone who would be a good fit. Please send your CV to maria.gaglione@randstad.ca or alicia.garcia@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a dynamic and hardworking individual? Do you want to start working immediately ? We have a permanent customer service role available for a service company in expansion located in Lachine !
Join an amazing customer service team and grow within this company !
Work in a well established company now, and just don't look for a job, look for a career !!!
The customer service representative will answer clients phone calls :
questions, confirmations, appointments....
coordinate with representatives and technicians as well as the representatives on the road !
Advantages
What are the advantages of this job?
Permanent
Flexible schedule either 7:30 am to 4:30 pm or 8 am to 5 pm
40 hrs/week
Salary 48k-53k
Benefits after 3 months
Pension plan
Room for advancement
Great team and great boss
Parking available
Responsibilities
Responsibilities include
Answer customer requests by phone and or email.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
...
Keep records of customer interactions, process customer accounts, and file documents.
Working very closely with technicians and representatives on the road
Qualifications
Qualifications:
Bilingual.
Strong multi-tasking and organizational skills
Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment.
Ability to maintain confidentiality about staff performance.
Ability to deal with conflict and client issues.
Develops and maintains collaborative relationships with key customers
Able to handle high volumes of incoming inquiries in a time-sensitive environment
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, I invite you to call us at 514.332.1055 and ask for Maria or Alicia Garcia so we can interview you.
If interested in this opportunity or know someone who would be a good fit. Please send your CV to maria.gaglione@randstad.ca or alicia.garcia@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
