Customer Service Representative in Mississauga!Do you have experience working as a Customer Service Representative? Do you enjoy problem-solving issues and have order management experience? Are you someone who can deliver excellent customer service experience and be reliable when meeting deadlines for the team? Are you looking to work in a family-like work environment? Then we have an amazing PERMANENT opportunity for you!We are looking for a Customer Service Representative for a PERMANENT opportunity in Mississauga. The company is an international supplier of building materials in the NA region. The ideal candidate will have past experience in handling the phone, email and chat while consistently providing customers with the highest quality of service, processing and tracking orders, the ability to juggle multiple tasks and deadlines simultaneously. The successful candidate will join a fun, collaborative, energetic team that feels like a family!If you are interested in hearing more, please email your resume to email@example.com or firstname.lastname@example.orgLocation: MississaugaHours of Work: M-F 8-5 pm, 1 hr lunchPay: $35-40KAdvantagesWhat are the advantages as a Customer Service Representative...- PERMANENT opportunity- Annual salary of $35-40K - Benefits (Medical, Dental, Vision) - 95% premium (Given after 30 days)- Competitive pension plan - 2 weeks vacation (negotiated) - 5 Paid sick days - 2 Flex days - Fitness reimbursement plan - $480 single, $540 spouse, $660 family (after probation)- Yearly reviews- Great company culture- Constant support from colleagues and managementResponsibilitiesJob Responsibilities as a Customer Service Representative includes:- Guide and process customer orders and inquiries in a fast-paced environment- Communicate with customers via phone, email and chat- Process orders, answering inquiries to customers (distributors, smaller furniture shops, retail companies)- Solve customer problems and find the best possible solutions- Help customers navigate Wilsonart’s website and maintain online orders- Provide knowledgeable answers to questions about products, pricing and availability- Respond to shipping inquiries and answer order status questions- Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service- Track customer orders and deliveries and provide customer updates- Follow up communication with customers regarding their orders- Communicate feedback regarding customer concerns to management- Other duties as assignedQualificationsQualifications for the Customer Service Representative include...- Bachelor's degree strongly preferred or high school diploma with 3+ years of relevant experience- Customer service/Order Management experience is required- Intermediate - Ms Excel & Word - Desire to provide the best possible experience for our customers- Thrive in a fast-paced environment with coaching support- Dedicated to excellent attendance- Self-motivated with strong interpersonal, communication and organizational skills.- Attention and accuracy to details- Ability to prioritize and take accountability- Excellent computer skillsSummaryHow to Apply?1. Send your resume to email@example.com or firstname.lastname@example.org!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to email@example.com, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to firstname.lastname@example.org, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.