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CUSTOMER SERVICE REPRESENTATIVE

job details

summary

    job details
    Are you a customer service professional looking for a new opportunity with an industry leader in machinery manufacturing?

    Our client is looking for a diplomatic and professional customer service representative to join their team in Mississauga

    The successful candidate must be comfortable working and training on-site in Mississauga, with the ability to go hybrid after successful training completion

    Why do you want the job?

    Competitive pay:

    $45-$52k - English only
    $50-55k - Bilingual (French or Spanish)

    Working hours:
    10am-6:30pm (5:30pm on Friday's)
    With the flexibility to work on some stat holidays

    Vacation
    Benefits
    Incentive Programs


    Advantages
    - Permanent opportunity
    - 2 Weeks vacation
    - Paid sick days
    - Benefits after 3 months fully company paid
    - Growth opportunities
    - RRSP

    Responsibilities
    - Entering orders using ERP and SAP
    - Picking up inbound calls in the queue
    - Providing superior customer care
    - Informing customers of any changes to their orders
    - Review product return requests and escalate as required
    - Supporting outside sales team with entering and sending quotes to potential opportunities
    - Handling high-volume email interactions
    -

    Qualifications
    - 5+ years of customer service experience
    - Excellent attention to detail and results-oriented with critical thinking skills
    - Experience working in a B2B environment
    - Experience in high-volume order management
    - Excellent communication skills and work ethic
    - Good diagnostic skills
    - Experience with ERP and SAP is a must
    - Bilingual French or Spanish is a strong asset


    Summary
    If you are interested apply directly and email a copy of your resume to luda.zadorovich@randstad.ca and/or michael.bertolini@randstad.ca quoting "Order Management- Mississauga"

    All qualified candidates will be contacted!

    We look forward to hearing from you!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a customer service professional looking for a new opportunity with an industry leader in machinery manufacturing?

    Our client is looking for a diplomatic and professional customer service representative to join their team in Mississauga

    The successful candidate must be comfortable working and training on-site in Mississauga, with the ability to go hybrid after successful training completion

    Why do you want the job?

    Competitive pay:

    $45-$52k - English only
    $50-55k - Bilingual (French or Spanish)

    Working hours:
    10am-6:30pm (5:30pm on Friday's)
    With the flexibility to work on some stat holidays

    Vacation
    Benefits
    Incentive Programs


    Advantages
    - Permanent opportunity
    - 2 Weeks vacation
    - Paid sick days
    - Benefits after 3 months fully company paid
    - Growth opportunities
    - RRSP

    Responsibilities
    - Entering orders using ERP and SAP
    - Picking up inbound calls in the queue
    - Providing superior customer care
    - Informing customers of any changes to their orders
    - Review product return requests and escalate as required
    - Supporting outside sales team with entering and sending quotes to potential opportunities
    - Handling high-volume email interactions
    -

    Qualifications
    - 5+ years of customer service experience
    - Excellent attention to detail and results-oriented with critical thinking skills
    - Experience working in a B2B environment
    - Experience in high-volume order management
    - Excellent communication skills and work ethic
    - Good diagnostic skills
    - Experience with ERP and SAP is a must
    - Bilingual French or Spanish is a strong asset


    Summary
    If you are interested apply directly and email a copy of your resume to luda.zadorovich@randstad.ca and/or michael.bertolini@randstad.ca quoting "Order Management- Mississauga"

    All qualified candidates will be contacted!

    We look forward to hearing from you!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.