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Customer Service Representative

job details

summary

    job details
    Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?

    If you answered "yes" to any of the above, then look no further!

    Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in the Moncton area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!

    Position - Customer Care Representative
    Industry - Professional services (Financial, HR and Healthcare)
    Location - REMOTE i.e., Work from Home
    Salary - $18.50/hr

    Full-time and long-term opportunity starting as of August 19th, 2022

    Hours of Operation:
    Monday - Friday (No weekends!)
    Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)

    Advantages
    - One of the fastest-growing call centres in Canada
    - Opportunity to expand your experience in call center/customer service experience
    - Great work culture & work/life balance
    - Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunities

    Responsibilities
    - Handling a high volume of customer inbound calls
    - Providing excellent customer service and being customer-focused.
    - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc
    - Processing transactions such as health enrollments, tax and direct deposit updates, etc
    - Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
    - Meeting KPIs and targets on a daily basis.
    - Attention to detail is essential for this position
    - Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.

    Qualifications
    - A minimum of 2 to 4 years of experience in customer service
    - Excellent English communication skills
    - A self-starter with the passion and ability to provide the highest level of customer care and satisfaction
    - Good computer and system navigation skills with the ability to multitask
    - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
    - Ability to be empathetic as some calls can be difficult/frustrated customers
    - Ability to receive and immediately apply constructive feedback.
    - Flexibility to work a special schedule and extend hours as necessary
    - Must be able to pass a criminal background check
    - Prefer to have worked either in HR, Financial or Health Care Industry
    - Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.

    Summary
    You will be dealing with many different type of calls, including but not limited to:
    -Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, short and long term disability related inquiries
    -Calls can be difficult/frustrated customers
    -Be empathetic to the caller

    If this is something that excites you, please see below how you can apply!
    - Apply directly on the randstad.ca website
    - Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"

    We look forward to your application!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?

    If you answered "yes" to any of the above, then look no further!

    Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in the Moncton area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!

    Position - Customer Care Representative
    Industry - Professional services (Financial, HR and Healthcare)
    Location - REMOTE i.e., Work from Home
    Salary - $18.50/hr

    Full-time and long-term opportunity starting as of August 19th, 2022

    Hours of Operation:
    Monday - Friday (No weekends!)
    Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)

    Advantages
    - One of the fastest-growing call centres in Canada
    - Opportunity to expand your experience in call center/customer service experience
    - Great work culture & work/life balance
    - Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunities

    Responsibilities
    - Handling a high volume of customer inbound calls
    - Providing excellent customer service and being customer-focused.
    - Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc
    - Processing transactions such as health enrollments, tax and direct deposit updates, etc
    - Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
    - Meeting KPIs and targets on a daily basis.
    - Attention to detail is essential for this position
    - Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.

    Qualifications
    - A minimum of 2 to 4 years of experience in customer service
    - Excellent English communication skills
    - A self-starter with the passion and ability to provide the highest level of customer care and satisfaction
    - Good computer and system navigation skills with the ability to multitask
    - Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
    - Ability to be empathetic as some calls can be difficult/frustrated customers
    - Ability to receive and immediately apply constructive feedback.
    - Flexibility to work a special schedule and extend hours as necessary
    - Must be able to pass a criminal background check
    - Prefer to have worked either in HR, Financial or Health Care Industry
    - Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.

    Summary
    You will be dealing with many different type of calls, including but not limited to:
    -Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, short and long term disability related inquiries
    -Calls can be difficult/frustrated customers
    -Be empathetic to the caller

    If this is something that excites you, please see below how you can apply!
    - Apply directly on the randstad.ca website
    - Email your resume to riya.gupta@randstad.ca with the subject line "Customer Service Representative"

    We look forward to your application!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.