Customer Service Agent - $ 20.07 - Saint-LéonardOur client is looking for a Customer Service Agent for their division in Saint-Léonard.The company is a leading distributor and marketer of auto parts, tools and equipment for the automotive aftermarket in Eastern Canada.It also offers its customers complete business solutions including a wide range of quality parts, innovative marketing programs, management systems as well as adapted training programs.Under the supervision of the Director of the Department, the Agent, Customer Service is responsible for answering incoming calls from our customers and processing their inquiries and orders diligently. This position interacts with several departments in order to provide an unparalleled customer experience.AdvantagesThe customer service agent will have the following advantages:- A permanent unionized position in Saint-Léonard- An hourly wage of $ 20.07- A working schedule from Monday to Friday from 8 a.m. to 5 p.m.- Free parking on site- Accessible by bus from Viau metro and by AMT train- Social benefits according to the collective agreement after 3 months (50% -50% collective insurance - life, medical, dental, long-term disability, travel insurance, Employee Assistance Program)- RRSP: employer contribution matched by employee equal contribution of up to 6%- Discounts on auto partsResponsibilitiesThe duties of the customer service agent will be:- Provide customer service consistently and professionally, handling customer calls- Make calls and do various information searches (deadlines, follow-ups, contact with other departments);- Provide impeccable support to customers (prices, various invoicing, general questions, improvement of customer satisfaction, service hours or any other information);- Interact with the customer to determine his equipment needs and carry out the necessary research to meet them;- Perform electronic catalog searches and part number update documents to identify parts or sources of spare parts;- Explain the product warranty and return policy;- Enter orders from different sources in the systems;- Perform various administrative tasks related to the customer service department (ex: data entry, invoicing, replacement at reception, etc.);- Manage customer complaints and resolve tickets generated bythe system;- Achieve and maintain all departmental indices (KPI) at a satisfactory level of performance.Qualifications- Have a high school diploma or equivalent experience;- Have 2 years of relevant experience in customer service;- Excellent oral and written bilingualism: French and English compulsory;- Proficient in the Microsoft Office suite.- Have a sense of collaboration and be strongly focused on teamwork;- Be comfortable in a computer system: learning speed of different systems and software;- Have a keen sense of customer service: listening, patience, politeness, empathy, speed of execution;- Ability to solve problems, have a sense of urgency;- Perform several tasks and have a solid level of autonomy;- Ability to manage pressureSummaryAre you dynamic, good interpersonal skills and customer service turns you on? We are waiting for your application!We are awaiting your application. For any questions, contact Kim or Audrey at 514-252-0099 ext 2, or by email at firstname.lastname@example.org or email@example.com.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.