Customer Service Representative

A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: July 11, 2022Hours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $50k-$51kHybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Manage and complete technical escalations- Liaising with other areas of the organization to provide timely resolutionsQualifications- Bilingual French AND English- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communicationSummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in the Ontario area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare) Location - Work from Home Salary - $20/hr Full time and long term opportunity starting as of August 19th 2022Hours of Operation:Monday - Friday (No weekends)7am -11pm EST (No rotational shifts) Advantages-One of the fastest growing call centres in Canada-Opportunity to expand your experience in call center/customer service experience-Great work culture & work/life balance-Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities-Handling a high volume of customer inbound calls -Providing excellent customer service and being customer focused. -Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc-Processing transactions such as health enrollments, tax and direct deposit updates, etc-Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.-Meeting KPIs and targets on a daily basis. -Attention to detail is essential for this position-Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. Qualifications-A minimum of 2 to 4 years of experience in customer service-Excellent English communication skills-A self starter with the passion and ability to provide the highest level of customer care and satisfaction-Good computer and system navigation skills with the ability to multitask -Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment-Ability to receive and immediately apply constructive feedback. -Flexibility to work a special schedule and extend hours as necessary -Must be able to pass a criminal background check-Prefer to have worked either in HR, Financial or Health Care Industry-Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited. SummaryYou will be dealing with many different type of calls, including but not limited to: -Healthcare and benefits, calling about retirement plans and other benefits, absence calls, updating account information, short and long term disability related inquiries-Calls can be difficult/frustrated customers -Be empathetic to the caller If this position interests you, please see below on how you can applyHere's how you can apply:- Apply directly on randstad.ca- Email your resume to riya.gupta@randstad.ca with subject line "Customer Service Representative'Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem-solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract-to-hire position, full-time, work from home. To find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Start: August 8th Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSP'sRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance Responsibilities- Taking inbound calls from existing customers - Updating customer's accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.