Customer service representative

Position: Customer service representative
Location: St-Jérome (in person)
Salary: 19 to 21$/hr
Schedule : Monday to Friday from 8am to 5pm



Advantages
What this position offers:

- Permanent position
- Position located in the east end of the city
- Company in full growth
- Daytime, weekday schedule.

Responsibilities
Here's what you'll be expected to accomplish in a typical day:

- Provide excellent customer service.
- Receive customer calls and enter their requests (technical and billing) into the system.
- Record customer complaints in their file and forward the report to the manager.
- Solicit existing customers and propose products and services.
- Negotiate prices and use internal tools to build customer loyalty.
- Route accounts in collection to loan officers.
- Analyze accounts receivable requesting refunds.
- Make payments and refunds of invoices.
- Perform all other related tasks (filing, photocopying, etc.).

Qualifications
Skills required for this position:

- Experience in face-to-face or telephone customer service in a customer contact center
- Spoken and written French is essential, English is an asset
- Proficiency in Microsoft Office software (Word, Excel, Outlook, etc.).
- Ability to communicate over the phone.

Summary
If you are interested in this customer service agent position located in St-Jérome, please send us your resume to the following address: cedric.lepine@randstad.ca

Looking forward to connecting!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.