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Customer Service Representative

job details

summary

    job details
    Are you looking for new challenges in a dynamic and constantly changing environment? Do you want to work in an inviting and friendly environment? Your search is over, because we have the perfect job for you. We are looking for a Customer Contact Centre Agent in the Ville Saint-Laurent area

    Permanent position
    Location: Ville Saint-Laurent
    Schedule: Monday-Friday from 8:00 am to 4:30 pm

    Advantages
    Benefits offered:

    - Permanent position
    - Stable schedule Monday-Friday from 8:00 am to 4:30 pm
    - Possibility of hybrid work in the next few months
    - Parking on site
    - Group insurance after 3 months
    - Employee discount
    - Two weeks vacation

    Responsibilities
    Daily duties of this position:

    - Responds to all consumer and retailer inquiries and questions via inbound calls, email and chat.
    - Communicates with management and recommends solutions to recurring issues.
    - Communicates with customers for follow-ups on orders
    - Provide options to customers to minimize returns and lost sales
    - Receives and enters customer orders, verifies information (date, address, price, products, etc.) and confirms a schedule to customers.
    - Participates in various improvement and training projects


    Qualifications
    Qualifications required for this position:

    - Bilingualism essential, both spoken and written (French and English)
    - Experience in customer service
    - Knowledge of an ERP and ticketing system (Freshdesk, Zendesk) an asset
    - Knowledge of a Windows environment, Microsoft Office (Excel an asset)
    - Comfortable working in a changing SME environment
    - Creative, solution oriented
    - Enjoy working in collaboration with different departments


    Summary
    Are you the person we need?
    Would you like to apply for the job quickly?
    It's easy!

    Apply directly online or send us your CV to lea.murray@randstad.ca

    We look forward to meeting you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for new challenges in a dynamic and constantly changing environment? Do you want to work in an inviting and friendly environment? Your search is over, because we have the perfect job for you. We are looking for a Customer Contact Centre Agent in the Ville Saint-Laurent area

    Permanent position
    Location: Ville Saint-Laurent
    Schedule: Monday-Friday from 8:00 am to 4:30 pm

    Advantages
    Benefits offered:

    - Permanent position
    - Stable schedule Monday-Friday from 8:00 am to 4:30 pm
    - Possibility of hybrid work in the next few months
    - Parking on site
    - Group insurance after 3 months
    - Employee discount
    - Two weeks vacation

    Responsibilities
    Daily duties of this position:

    - Responds to all consumer and retailer inquiries and questions via inbound calls, email and chat.
    - Communicates with management and recommends solutions to recurring issues.
    - Communicates with customers for follow-ups on orders
    - Provide options to customers to minimize returns and lost sales
    - Receives and enters customer orders, verifies information (date, address, price, products, etc.) and confirms a schedule to customers.
    - Participates in various improvement and training projects


    Qualifications
    Qualifications required for this position:

    - Bilingualism essential, both spoken and written (French and English)
    - Experience in customer service
    - Knowledge of an ERP and ticketing system (Freshdesk, Zendesk) an asset
    - Knowledge of a Windows environment, Microsoft Office (Excel an asset)
    - Comfortable working in a changing SME environment
    - Creative, solution oriented
    - Enjoy working in collaboration with different departments


    Summary
    Are you the person we need?
    Would you like to apply for the job quickly?
    It's easy!

    Apply directly online or send us your CV to lea.murray@randstad.ca

    We look forward to meeting you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.