customer service representative, Victoria

randstad canada
job type
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job details

victoria, british columbia
industrial support
job type
reference number
randstad canada
apply now

job description

Randstad Victoria is now looking for a Counter Sales Person. If you have excellent customer service skills and work well within a team environment we want to hear from you! If you have HVAC experience even better!

Customer Service Results and Responsibilities

• Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Researches and sources product for customers
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers.
• Maintains the highest standards in cleanliness and appearance through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines

Sales Results and Responsibilities

• Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
• Educates customers/prospects on the variety of products
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

General Responsibilities

• Maintains knowledge of new and existing products and inventory
• Assists in receiving, shipping and general warehouse duties.
• Is organized and orderly maintaining appropriate records.
• Completes all transactions and necessary paperwork accurately and in a timely manner.


• $42 000- $46 000 depending on experience
• Vacation
• Benefits after 3 months

If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch.
Alternatively, please email your resume to or All applications are welcome, but only those who meet the requirements will be contacted.

Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

We look forward to hearing from you!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.