Customer and Counter Service Representative

•Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
•Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
•Researches and sources product for customers
•Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
•Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
•Develops good working relationships and rapport with customers.
•Maintains the highest standards in cleanliness and appearance through stocking shelves, housekeeping, creating displays, etc.
•Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
•Follows company pricing and credit guidelines

Sales Results and Responsibilities

•Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
•Educates customers/prospects on the variety of products
•Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.


General Responsibilities

•Maintains knowledge of new and existing products and inventory
•Assists in receiving, shipping and general warehouse duties.
•Is organized and orderly maintaining appropriate records.
•Completes all transactions and necessary paperwork accurately and in a timely manner.

WHAT THEY OFFER:



If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch.
Alternatively, please email your resume to raj.sra@randstad.ca or kirk.spady@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.

Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

We look forward to hearing from you!




Phone Number:
250.383.1389
Fax Number:
250.360.1685

Advantages
• $42 000- $52 000 depending on experience
• Vacation
• Benefits after 3 months

Responsibilities
Customer Service Results and Responsibilities

•Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
•Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
•Researches and sources product for customers
•Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
•Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
•Develops good working relationships and rapport with customers.
•Maintains the highest standards in cleanliness and appearance through stocking shelves, housekeeping, creating displays, etc.
•Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
•Follows company pricing and credit guidelines

Sales Results and Responsibilities

•Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
•Educates customers/prospects on the variety of products
•Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.


General Responsibilities

•Maintains knowledge of new and existing products and inventory
•Assists in receiving, shipping and general warehouse duties.
•Is organized and orderly maintaining appropriate records.
•Completes all transactions and necessary paperwork accurately and in a timely manner.


Qualifications
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Summary
If this sounds like you, then please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to wesley.chung@randstad.ca or raj.sra@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.

Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.