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Customer Service - Roadside Assistance,

job details

summary

    job details
    Are you looking for full-time or part-time work?
    You are bilingual?

    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.

    Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.

    Roadside Assistance Agent
    Permanent position - full time (possibility of part-time, 3 days / 22.5 hours)
    Location: Telecommuting until further notice (Downtown near McGill metro)
    Schedule: Weekday & weekend shifts (8 am to 11 pm)



    Advantages
    Benefits offered:

    -Permanent position (salary 17$ per hour)
    -Flexible schedule
    -Accessible by public transportation - Metro Mcgill (currently telecommuting)
    -3 weeks of vacation
    -Paid training
    -Pension fund
    -Day off on your birthday, flexible schedule for students

    Responsibilities
    Daily duties will include:

    -Answer calls and provide good customer service.
    -Assist customers
    -Request customer and vehicle information, identify the problem, research the customer's location
    -Implement assistance solutions
    -Create a file, take the necessary notes in the computer system

    Qualifications
    Skills sought:

    - 2 years experience in customer service on the telephone
    - Bilingual (English, French)
    - Be able to travel close to the McGill Metro
    - Be a team player
    - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pm

    Summary
    If you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca
    We look forward to meeting you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for full-time or part-time work?
    You are bilingual?

    We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.

    Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.

    Roadside Assistance Agent
    Permanent position - full time (possibility of part-time, 3 days / 22.5 hours)
    Location: Telecommuting until further notice (Downtown near McGill metro)
    Schedule: Weekday & weekend shifts (8 am to 11 pm)



    Advantages
    Benefits offered:

    -Permanent position (salary 17$ per hour)
    -Flexible schedule
    -Accessible by public transportation - Metro Mcgill (currently telecommuting)
    -3 weeks of vacation
    -Paid training
    -Pension fund
    -Day off on your birthday, flexible schedule for students

    Responsibilities
    Daily duties will include:

    -Answer calls and provide good customer service.
    -Assist customers
    -Request customer and vehicle information, identify the problem, research the customer's location
    -Implement assistance solutions
    -Create a file, take the necessary notes in the computer system

    Qualifications
    Skills sought:

    - 2 years experience in customer service on the telephone
    - Bilingual (English, French)
    - Be able to travel close to the McGill Metro
    - Be a team player
    - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pm

    Summary
    If you are interested in this position, please send us your updated resume to amelie.laprise@randstad.ca
    We look forward to meeting you

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.