Customer Service Team Leader

Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some details about this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40K to 45K / year Schedule: Monday to Friday (weekday schedule)Location: Ville Saint-Laurent AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe-Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - Quality clientele- Be part of a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - 5 years of experience in customer service/sales (call center) / experience in the automotive or parts industry is a great asset - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please call us at 514-206-1472 or send us an email at maxime.hilaire@randstad.caIf you know of anyone who might be interested in this position, please feel free to share it.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you thrive in an entrepreneurial environment and enjoy teamwork? Do you have a generally analytic approach? Do you enjoy working in a dynamic environment where your opinions are valued and respected? Then this is the job for you! We are looking for bilingual customer experience representatives that with help with the delivery and support of program implementation in the educational field for users all around the world. This position has a particular focus on client satisfaction, where written communication has to be irreproachable.This is a contractual position, offering full-time schedule until September 30th, 2022. Location: 100% RemoteSalary: 27$/hStart date: ASAP!!!#wearehiring #remotework #jobmontreal #randstad #hiring AdvantagesThe advantages of a bilingual program specialist will be:- Complete Remote working- Work laptop provided- Be part of a culture focused on creativity, innovation, diversity and inclusion- Comprehensive benefits package- Equal Employment Opportunity Culture- Work with a dedicated teamResponsibilitiesThe responsibilities of a bilingual program specialist are: - Provide a high standard of Customer Service;- Effective communication within departments and external users;- Assist users with application forms, program guides, participant handbooks, instructional push communication;- Effectively maintain user satisfaction- Accurate in documentation and information delivery- Liaise effectively with stakeholders, including vendors, university partners and internal business units to ensure consistent and seamless program delivery.QualificationsAs a bilingual program specialist, you are required to: - Irreproachable written and verbal skills in both French and English (Bilingual)- Detail oriented and organization oriented- Strong communication and interpersonal skills- Diplomacy and patience- Techsavyy- Innovative and autonomous, self-motivated- Strong knowledge of Microsoft Office- Problem solving skills must be developedSummaryDo you thrive in an entrepreneurial environment and enjoy teamwork? Do you have a generally analytic approach? Do you enjoy working in a dynamic environment where your opinions are valued and respected? Then this is the job for you! We are looking for bilingual customer experience representatives that with help with the delivery and support of program implementation in the educational field for users all around the world. This position has a particular focus on client satisfaction, where written communication has to be irreproachable.This is a contractual position, offering full-time schedule until September 30th, 2022. Location: 100% RemoteSalary: 27$/hStart date: ASAP!!!You recognize yourself or know someone who fits the qualifications of the position! Send us an email directly with the subject line "Bilingual Program Specialist".KarenFlorenceJessica/SefikaStephanieKarelkaren.leiton@randstad.caflorence.lefebvre@randstad.caSefika.YelOzbek@randstad.castephanie.bouasria@randstad.caKaren.tarabay@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Description Location: Montreal, ON, Canada (Onsite) Salary: $16.56/hour Job type: Full-time or part-time The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Montreal  Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: • Conduct passenger check-in • Assist pre-boarding passengers and provide information on flight schedules and routes • Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • Choose how you'd work with us. We have both full-time and part-time opportunities available• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential.   Qualifications Skills and experience required • Fully vaccinated against COVID-19 • Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  • Availability to work in shifts • Previous customer service experience  • Excellent communication and teamwork skills • Proven problem resolution skills and the ability to effectively multi-task • The ability to work within strict timelines in order to maintain on-time departures • Eligible to work in Canada • Pass security clearance and obtain the Transport Canada security card • Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.