Do you possess customer service, retail/hospitality or call center experience?Do you enjoy answering calls in a fast-paced environment and consider yourself a multi-tasker?Are you open to working a straight afternoon shift?If so, we have a great job for YOU!Randstad is hiring for a Workforce Administrator on an afternoon shift for a well-known, top employer in Cambridge, ON. This is a temporary position until March 2022.Advantages- Afternoon shift 4:30pm-12:30am, Monday - Friday (no weekends)- Contract assignment until March 2022 with potential for extension- Competitive pay - $20.00/hr - $22.50/hr hourly- Working onsite and remote (HYBRID role) for a well known, reputable company- Gain valuable call center, workforce scheduling experience- On bus routeResponsibilitiesYou will have the following duties as a Workforce Administrator:- Monitor reports on daily and future capacity and communicate with branch management- Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand- Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly- Manage workload between in house technicians and external contractors to meet customer demand - Follow up with technicians in the field to ensure delivery of service to the customers satisfaction- Identify scheduling issues and prepare solutions to meet customers’ needs- Identify process improvements to enhance our service offering to our customers- Build and maintain strong working relationships with teams across the organizationQualificationsTo be considered for the Workforce Administrator, we are ideally seeking:- Previous experience in a customer service environment (retail/restaurant etc.)- Experience in a dispatch or call centre environment preferred but not required•- Ability to thrive in a fast pace environment- Ability to create and maintain strong relationships with all teams and customers- Strong multi-tasking and organizational skills- Excellent communication and interpersonal skills- Excellent computer skills, particularly in Microsoft Outlook, Excel, Word, and window-basedapplicationsSummaryIf you are interested in the Workforce Administrator opportunity, please review below the many options on how to apply.How to apply:1) Respond directly to this job posting2) Apply on www.randstad.ca and follow up with a phone call to 519-772-0181 X 3 and ask for Lauren or Saudia or email: email@example.com AND firstname.lastname@example.orgOur services will not ever be at a cost to you. Registration with Randstad offers you the benefit of our industry knowledge and client database which spans over many industries.Randstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.