The Desktop Support Analyst is responsible for providing first and second-tier technical assistance via the IT Help Desk and installing and supporting desktop hardware, software, printers, phones, and other peripherals for Home Office, all Regional Offices, Directly Managed Sites, and the Aboriginal Housing Management Association. The role involves rotating through different areas of responsibility while complying with IT's policies, procedures, and standards.
...
Advantages
- 6 month contract
- Hybrid work environment
- Chance of renewal for the right candidate
Responsibilities
The job duties include:
- Delivering first and second-tier technical assistance via the IT Help Desk, processing help desk requests received through voice or electronic means, and addressing tickets/requests.
- Installing, resolving issues, and conducting standard equipment moves/adds/changes for IT tools like desktops, laptops, mobile devices (e.g., iPhone and iPad), desktop phones, printers, - scanners, and other peripherals.
- Diagnosing phone/fax, VPN/internet problems at on-site offices, and offering remote desktop application support to both office and on-site users, managing sessions/profiles as necessary.
Qualifications
The following qualifications are required for an ideal candidate:
- A diploma or degree in Computer Science or Information Technology from an accredited post-secondary institution. Holding a Microsoft MCSE Certification is considered advantageous.
- A minimum of three years of experience in increasingly complex and accountable roles, comprising:
- Two years of expertise in supporting desktop workstations and related peripherals.
- Two years of experience in delivering first-line user support (help desk).
Summary
We are seeking an experienced technical support specialist to join our Desktop Support team on a temporary basis. A valid BC Driver's license is required to travel to our directly managed sites across the lower mainland as needed.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
The Desktop Support Analyst is responsible for providing first and second-tier technical assistance via the IT Help Desk and installing and supporting desktop hardware, software, printers, phones, and other peripherals for Home Office, all Regional Offices, Directly Managed Sites, and the Aboriginal Housing Management Association. The role involves rotating through different areas of responsibility while complying with IT's policies, procedures, and standards.
Advantages
- 6 month contract
- Hybrid work environment
- Chance of renewal for the right candidate
Responsibilities
The job duties include:
- Delivering first and second-tier technical assistance via the IT Help Desk, processing help desk requests received through voice or electronic means, and addressing tickets/requests.
- Installing, resolving issues, and conducting standard equipment moves/adds/changes for IT tools like desktops, laptops, mobile devices (e.g., iPhone and iPad), desktop phones, printers, - scanners, and other peripherals.
- Diagnosing phone/fax, VPN/internet problems at on-site offices, and offering remote desktop application support to both office and on-site users, managing sessions/profiles as necessary.
...
Qualifications
The following qualifications are required for an ideal candidate:
- A diploma or degree in Computer Science or Information Technology from an accredited post-secondary institution. Holding a Microsoft MCSE Certification is considered advantageous.
- A minimum of three years of experience in increasingly complex and accountable roles, comprising:
- Two years of expertise in supporting desktop workstations and related peripherals.
- Two years of experience in delivering first-line user support (help desk).
Summary
We are seeking an experienced technical support specialist to join our Desktop Support team on a temporary basis. A valid BC Driver's license is required to travel to our directly managed sites across the lower mainland as needed.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
