Desktop Support Analyst

 Experience working in a network environment and ability to perform troubleshooting of network devices,
software, printing problems;
 Experience in the creation and review of technical documentation;
 Experience working with current and emerging technologies and applications.



Knowledge of:

 Microsoft windows 10/11 TCP/IP, DNS, DHCP, network cabling, PC Imaging and software packaging;
 Supporting Microsoft Office 365 and other software applications;
 End-user technologies including: PC hardware, tablets, mobile devices and network protocols;



Skills include:

 Ability to learn new technologies and introduce them to the environment;
 Strong verbal communication skills to provide systems support and training to STO’s systems users;
 Strong written communication skills to prepare systems documentation, procedures and training materials;
 Ability to communicate at all levels of the business. Able to articulate technical information to both
technical and non-technical audiences;
 Strong interpersonal, troubleshooting and organizational skills;
 Ability to multitask and prioritize duties appropriately;
 Ability to work well independently, as well as part of a team;




Decision Making, Judgment and Problem Solving

 Work is performed with little supervision and requires initiative as well as judgment;
 Exercises independent analysis when defining specifications, conducting installations, testing of computer
systems/peripherals and maintaining new software applications in order to provide technical support as
well as identifying/troubleshooting issues, especially for unique problems;
 Determines the nature of user support needs/issues, and provides one-on-one guidance to all levels of
inquiries/issues with direction from the Manager, IT;
Helps analyze, evaluate and resolve network and IT security issues with the goal of protecting STO’s
data/information.



Advantages
JUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWAL



Qualifications:


 University or College degree in Information Technology/Systems Computer Science or related field.
 Minimum of one (1) year experience in desktop support required, with a strong customer service focus;
 Experience working in a network environment and ability to perform troubleshooting of network devices,
software, printing problems;
 Experience in the creation and review of technical documentation;
 Experience working with current and emerging technologies and applications.



Knowledge of:

 Microsoft windows 10/11 TCP/IP, DNS, DHCP, network cabling, PC Imaging and software packaging;
 Supporting Microsoft Office 365 and other software applications;
 End-user technologies including: PC hardware, tablets, mobile devices and network protocols;



Skills include:

 Ability to learn new technologies and introduce them to the environment;
 Strong verbal communication skills to provide systems support and training to STO’s systems users;
 Strong written communication skills to prepare systems documentation, procedures and training materials;
 Ability to communicate at all levels of the business. Able to articulate technical information to both
technical and non-technical audiences;
 Strong interpersonal, troubleshooting and organizational skills;
 Ability to multitask and prioritize duties appropriately;
 Ability to work well independently, as well as part of a team;




Decision Making, Judgment and Problem Solving

 Work is performed with little supervision and requires initiative as well as judgment;
 Exercises independent analysis when defining specifications, conducting installations, testing of computer
systems/peripherals and maintaining new software applications in order to provide technical support as
well as identifying/troubleshooting issues, especially for unique problems;
 Determines the nature of user support needs/issues, and provides one-on-one guidance to all levels of
inquiries/issues with direction from the Manager, IT;
Helps analyze, evaluate and resolve network and IT security issues with the goal of protecting STO’s
data/information.



Responsibilities
JUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWAL



Qualifications:


 University or College degree in Information Technology/Systems Computer Science or related field.
 Minimum of one (1) year experience in desktop support required, with a strong customer service focus;
 Experience working in a network environment and ability to perform troubleshooting of network devices,
software, printing problems;
 Experience in the creation and review of technical documentation;
 Experience working with current and emerging technologies and applications.



Knowledge of:

 Microsoft windows 10/11 TCP/IP, DNS, DHCP, network cabling, PC Imaging and software packaging;
 Supporting Microsoft Office 365 and other software applications;
 End-user technologies including: PC hardware, tablets, mobile devices and network protocols;



Skills include:

 Ability to learn new technologies and introduce them to the environment;
 Strong verbal communication skills to provide systems support and training to STO’s systems users;
 Strong written communication skills to prepare systems documentation, procedures and training materials;
 Ability to communicate at all levels of the business. Able to articulate technical information to both
technical and non-technical audiences;
 Strong interpersonal, troubleshooting and organizational skills;
 Ability to multitask and prioritize duties appropriately;
 Ability to work well independently, as well as part of a team;




Decision Making, Judgment and Problem Solving

 Work is performed with little supervision and requires initiative as well as judgment;
 Exercises independent analysis when defining specifications, conducting installations, testing of computer
systems/peripherals and maintaining new software applications in order to provide technical support as
well as identifying/troubleshooting issues, especially for unique problems;
 Determines the nature of user support needs/issues, and provides one-on-one guidance to all levels of
inquiries/issues with direction from the Manager, IT;
Helps analyze, evaluate and resolve network and IT security issues with the goal of protecting STO’s
data/information.



Qualifications
JUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWAL



Qualifications:


 University or College degree in Information Technology/Systems Computer Science or related field.
 Minimum of one (1) year experience in desktop support required, with a strong customer service focus;
 Experience working in a network environment and ability to perform troubleshooting of network devices,
software, printing problems;
 Experience in the creation and review of technical documentation;
 Experience working with current and emerging technologies and applications.



Knowledge of:

 Microsoft windows 10/11 TCP/IP, DNS, DHCP, network cabling, PC Imaging and software packaging;
 Supporting Microsoft Office 365 and other software applications;
 End-user technologies including: PC hardware, tablets, mobile devices and network protocols;



Skills include:

 Ability to learn new technologies and introduce them to the environment;
 Strong verbal communication skills to provide systems support and training to STO’s systems users;
 Strong written communication skills to prepare systems documentation, procedures and training materials;
 Ability to communicate at all levels of the business. Able to articulate technical information to both
technical and non-technical audiences;
 Strong interpersonal, troubleshooting and organizational skills;
 Ability to multitask and prioritize duties appropriately;
 Ability to work well independently, as well as part of a team;




Decision Making, Judgment and Problem Solving

 Work is performed with little supervision and requires initiative as well as judgment;
 Exercises independent analysis when defining specifications, conducting installations, testing of computer
systems/peripherals and maintaining new software applications in order to provide technical support as
well as identifying/troubleshooting issues, especially for unique problems;
 Determines the nature of user support needs/issues, and provides one-on-one guidance to all levels of
inquiries/issues with direction from the Manager, IT;
Helps analyze, evaluate and resolve network and IT security issues with the goal of protecting STO’s
data/information.



Summary
JUNIOR DESKTOP SUPPORT ANALYST REQUIRED FOR DOWNTOWN TORONTO CLIENT, FULLY REMOTE, INITIAL TERM 6 MONTHS WITH A POSSIBILITY OF RENEWAL



Qualifications:


 University or College degree in Information Technology/Systems Computer Science or related field.
 Minimum of one (1) year experience in desktop support required, with a strong customer service focus;
 Experience working in a network environment and ability to perform troubleshooting of network devices,
software, printing problems;
 Experience in the creation and review of technical documentation;
 Experience working with current and emerging technologies and applications.



Knowledge of:

 Microsoft windows 10/11 TCP/IP, DNS, DHCP, network cabling, PC Imaging and software packaging;
 Supporting Microsoft Office 365 and other software applications;
 End-user technologies including: PC hardware, tablets, mobile devices and network protocols;



Skills include:

 Ability to learn new technologies and introduce them to the environment;
 Strong verbal communication skills to provide systems support and training to STO’s systems users;
 Strong written communication skills to prepare systems documentation, procedures and training materials;
 Ability to communicate at all levels of the business. Able to articulate technical information to both
technical and non-technical audiences;
 Strong interpersonal, troubleshooting and organizational skills;
 Ability to multitask and prioritize duties appropriately;
 Ability to work well independently, as well as part of a team;




Decision Making, Judgment and Problem Solving

 Work is performed with little supervision and requires initiative as well as judgment;
 Exercises independent analysis when defining specifications, conducting installations, testing of computer
systems/peripherals and maintaining new software applications in order to provide technical support as
well as identifying/troubleshooting issues, especially for unique problems;
 Determines the nature of user support needs/issues, and provides one-on-one guidance to all levels of
inquiries/issues with direction from the Manager, IT;
Helps analyze, evaluate and resolve network and IT security issues with the goal of protecting STO’s
data/information.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.