DevOps Support

Senior DevOps Engineer***Bonus for this role is 12-15% of salary, last year employees received 140% bonus (which was 21% of salary)******Restricted Stock Unit of 15% of salary for the first year, there are merit stocks awarded each year. The vesting period is 4 years and convertible at 25% on year 1.******Ideal Candidate would be in the Ottawa Region (Hybrid), however remote can be an option for Superstars******Selling Features, a Global company (65,000 Global Employees), recently bought Sandisk in 2016. For most of the circuit boards we use, there is a component used in the device. Our client has been growing for years, even in the downtimes******Looking for candidates who can work in large matrix environments, a start-up environment is not ideal***COMPANY DESCRIPTIONOur vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.Our client is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, our client is fueling a brighter, smarter future.Binge-watch any shows, use social media or shop online lately? You’ll find our clientsupporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. OB DESCRIPTIONAN IDEAL ENGINEER:Understand how our users back up data from phones and computers, store photos and video, and archive data and empathize with that end-user.Does not like broken things. Will speak up if something seems wrong, insecure, or unreliable.Has a good collection of operational war stories that can be used to justify good operational practices.Has a learning mindset. Enjoys diving deep into systems to solve problems.Likes working in a geographically distributed collaborative team.Understands how rewarding firefighters can build a culture of arsonists and fights for a sustainable operational culture. ESSENTIAL DUTIES AND RESPONSIBILITIES:Ensure the continued operations of a variety of IoT cloud services.Pair with developers to deliver sustainable software systems.Create and review metrics to track, monitor, and optimize capacity, performance, and scalability.Develop architecture designs and recommend solutions to improve cloud infrastructure and servicesPractice sustainable incident response and blameless postmortems. Help drive continuous process improvement to ensure that we're always able to be a little more secure and a little more reliable.Respond to urgent issues.Write project plans, runbooks, reference texts, and policy documents.Participate in an on-call rotation and other duties that may be periodically assignedQUALIFICATIONSREQUIRED QUALIFICATIONS:A self-driven learner with a drive to understand things or with a formal background in computer science or a related field.Experience digging into operational problems with successful long-lived software deployments including some gnarly stuff that seemed like a good idea at the time.Experience working with the critical parts of cloud software deployments such as configuration management, infrastructure automation, containerization, monitoring, high availability, networking, disaster recovery, and security.Comfortable with a useful selection of the Amazon Web Services offering including experience troubleshooting IAM access issues.Experience with at least one database engine: MySQL, Postgres, DynamoDB, or AthenaStrong understanding of DNS, CDN, load balancing, and web serversA passionate understanding of security and security controlsWell versed in at least one scripting language and comfortable with Linux system administration tasksComfortable working in an organization that uses ticketing systems like JIRA and source control systems like Git.AdvantagesOpportunity to work with a Global CompanyGreat PayExcellent Vacation and BenefitsResponsibilitiesEnsure the continued operations of a variety of IoT cloud services.Pair with developers to deliver sustainable software systems.Create and review metrics to track, monitor, and optimize capacity, performance, and scalability.Develop architecture designs and recommend solutions to improve cloud infrastructure and servicesPractice sustainable incident response and blameless postmortems. Help drive continuous process improvement to ensure that we're always able to be a little more secure and a little more reliable.Respond to urgent issues.Write project plans, runbooks, reference texts, and policy documents.Participate in an on-call rotation and other duties that may be periodically assignedQualificationsA self-driven learner with a drive to understand things or with a formal background in computer science or a related field.Experience digging into operational problems with successful long-lived software deployments including some gnarly stuff that seemed like a good idea at the time.Experience working with the critical parts of cloud software deployments such as configuration management, infrastructure automation, containerization, monitoring, high availability, networking, disaster recovery, and security.Comfortable with a useful selection of the Amazon Web Services offering including experience troubleshooting IAM access issues.Experience with at least one database engine: MySQL, Postgres, DynamoDB, or AthenaStrong understanding of DNS, CDN, load balancing, and web serversA passionate understanding of security and security controlsWell versed in at least one scripting language and comfortable with Linux system administration tasksComfortable working in an organization that uses ticketing systems like JIRA and source control systems like Git.SummarySenior DevOps Engineer***Bonus for this role is 20% of salary, last year employees received 140% bonus (which was 28% of salary)******Restricted Stock Unit of 20% of salary for the first year, there are merit stocks awarded each year. The vesting period is 4 years and convertible at 25% on year 1.******Ideal Candidate would be in the Ottawa Region (Hybrid), however remote can be an option for Superstars******Selling Features, a Global company (65,000 Global Employees), recently bought Sandisk in 2016. For most of the circuit boards we use, there is a component used in the device. Our client has been growing for years, even in the downtimes******Looking for candidates who can work in large matrix environments, a start-up environment is not ideal******Prefers AWS experience, but open to other platforms***COMPANY DESCRIPTIONOur vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.Our client is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, our client is fueling a brighter, smarter future.Binge-watch any shows, use social media or shop online lately? You’ll find our clientsupporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. JOB DESCRIPTIONIn this role, you will oversee service architecture for our content and security platforms, that include full stack solutions from device OS to cloud services as well as mobile, web, and desktop development. The ideal candidate for this role has extensive experience architecting and delivering highly scalable, reliable, and cost-effective services to address product and strategy requirements. You will constantly raise the bar and ensure that software quality, including performance and reliability, are core features of our products The right candidate must be very comfortable leveraging analytics and statistics to monitor and assess stability and performance and be able to articulate risk tradeoffs to help decide between different solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee architecture decisions for cloud servicesContribute to the development of specific high-impact roadmap featuresHelp improve development and release process to increase team velocitiesContribute to roadmap definition and provide input on new technologies and integration opportunitiesDevelop analytics to monitor and accelerate issue identification and resolution QUALIFICATIONS7+ years working as software engineer with focus on cloud services. 5+ years working experience with Spring Boot3+ years working experience with AWSExperience developing highly scalable solutionsExperience with AWS infrastructure and services is a plusExperience supporting and working with cross-functional teams in a dynamic environment.Bachelor's/Master's degree in Computer Engineering, Computer Science required.Strong analytic skills.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Inside Sales Support Representative***Fitness Expense******Cell Phone Expense***The Inside Sales Support Representative is responsible for supporting the Inside Sales Representatives when there is an abundance of orders to process. They will also be responsible for existing business streams and growing the overall company revenue by working closely with TeraMach’s Account Managers and Customers to generate accurate quotations to customers, obtain the best pricing/margin and respond quickly to the requests of internal and external customers. Quoting / Customer Service •Provide support to the sales team to sell all TeraMach portfolio of products and services (HW, SW, Cloud, Support Services, Professional and Managed Services), to the existing TeraMach installed base accounts as well as to sell to new customers.•Generate accurate and timely quotations according to the set policies and guidelines of TeraMach, with the objective to meet or exceed set customer expectations;•Configure systems and products using designated tools and available presales resources•Assist Account Managers in completing their vendor opportunity registration forms;•Obtain and secure the best possible costing from vendors and/or distributors;•Prepare documentation, for order processing by Procurement;•Identify, quote, close support and maintenance of renewal opportunities;•Follow-up promptly with all customer requests;•Set correct expectation (quotes/orders/delivery) with internal and external customers;•Communicate clearly all delays and justifications to the customer and Account Manager.•Help Account Managers meet or exceed individual sales targets and overall sales team targets annually.•Configure systems and products and attach services using designated tools (internal or external provided by distributors) and working with available pre-sales resources, e.g. TA (Technical Architect) and SA (Solution Architect). •As required contact distributor or vendor Inside Sales team to get sales support. •Assist Account Managers in forecasting and updating sales opportunities in CRM. •Assist sales lead generation by calling customers in order to qualify marketing leads and enter the qualified leads into CRM which will be allocated to the right Account Manager.•Support Installed Base Accounts to maintain stellar customer relations. Follow-up promptly with all customer requests.•Follow Renewal opportunities by working with the internal procurement or with Distributor and Vendor resources. In coordination with the Account Managers, call Installed Base Accounts to generate renewal sales leads for HW, SW, and Services.•Prepare necessary documentation for order processing by Procurement.•Set correct expectation (quotes/orders/delivery) with internal and external customers.•Receive status of purchase orders and communicate clearly all delays and justifications to the customers and Account Managers.•Based on career ambitions, grow yourself to move from Inside Sales Support to Inside Sales Representative role and eventually to Account Management.Training & Certification •Remain current on all assigned new technologies;•Train and be competent on configuration tools;•Obtain and maintain vendor sales certifications as required/assigned;Communication •Develop a strong relationship with key distributors, vendors and ISR counterparts within these organizations;Other •Update our customer relationship management database (CRM) as needed, from contact information to order/quotation/correspondence/opportunity filing and tracking;•Other related duties and responsibilities as neededKnowledge and Core Competencies:•Experience in cold calling and customer relations role.•Proactive and responsive to customer requirements.•Ability to perform under pressure, prioritize and meet deadlines.•Ability to exercise independent judgment.•Ability to be flexible and work in a fast paced changing environment.•Customer Service and detail oriented.•Self-starter, aptitude to demonstrate initiative.•Ability to adapt and manage changes and meet deadlines.•Willingness to learn new technology.•Attention to detail and accuracy.•Excellent interpersonal skills.•Strong time management and organizational skills.•Strong problem solving skills.•Excellent communication skills both oral and written.•Ability to work in a team environment.•Ability to be creative and displays initiative.•Proficiency in Microsoft Applications; Word, Excel & Outlook.•Bilingual (English/French) an asset.Education and ExperienceEducation: Post-secondary college education is required.Experience: A minimum of two to five (1-2) years of related experience. AdvantagesWork opportunity to advance and grow your careerSupport Global and Fortune 500 companiesResponsibilities•Provide support to the sales team to sell all TeraMach portfolio of products and services (HW, SW, Cloud, Support Services, Professional and Managed Services), to the existing TeraMach installed base accounts as well as to sell to new customers.•Generate accurate and timely quotations according to the set policies and guidelines of TeraMach, with the objective to meet or exceed set customer expectations;•Configure systems and products using designated tools and available presales resources•Assist Account Managers in completing their vendor opportunity registration forms;•Obtain and secure the best possible costing from vendors and/or distributors;•Prepare documentation, for order processing by Procurement;•Identify, quote, close support and maintenance of renewal opportunities;•Follow-up promptly with all customer requests;•Set correct expectation (quotes/orders/delivery) with internal and external customers;•Communicate clearly all delays and justifications to the customer and Account Manager.•Help Account Managers meet or exceed individual sales targets and overall sales team targets annually.•Configure systems and products and attach services using designated tools (internal or external provided by distributors) and working with available pre-sales resources, e.g. TA (Technical Architect) and SA (Solution Architect). •As required contact distributor or vendor Inside Sales team to get sales support. •Assist Account Managers in forecasting and updating sales opportunities in CRM. •Assist sales lead generation by calling customers in order to qualify marketing leads and enter the qualified leads into CRM which will be allocated to the right Account Manager.•Support Installed Base Accounts to maintain stellar customer relations. Follow-up promptly with all customer requests.•Follow Renewal opportunities by working with the internal procurement or with Distributor and Vendor resources. In coordination with the Account Managers, call Installed Base Accounts to generate renewal sales leads for HW, SW, and Services.•Prepare necessary documentation for order processing by Procurement.•Set correct expectation (quotes/orders/delivery) with internal and external customers.•Receive status of purchase orders and communicate clearly all delays and justifications to the customers and Account Managers.•Based on career ambitions, grow yourself to move from Inside Sales Support to Inside Sales Representative role and eventually to Account Management.Training & Certification •Remain current on all assigned new technologies;•Train and be competent on configuration tools;•Obtain and maintain vendor sales certifications as required/assigned;Communication •Develop a strong relationship with key distributors, vendors and ISR counterparts within these organizations;Other •Update our customer relationship management database (CRM) as needed, from contact information to order/quotation/correspondence/opportunity filing and tracking;•Other related duties and responsibilities as neededQualifications•Experience in cold calling and customer relations role.•Proactive and responsive to customer requirements.•Ability to perform under pressure, prioritize and meet deadlines.•Ability to exercise independent judgment.•Ability to be flexible and work in a fast paced changing environment.•Customer Service and detail oriented.•Self-starter, aptitude to demonstrate initiative.•Ability to adapt and manage changes and meet deadlines.•Willingness to learn new technology.•Attention to detail and accuracy.•Excellent interpersonal skills.•Strong time management and organizational skills.•Strong problem solving skills.•Excellent communication skills both oral and written.•Ability to work in a team environment.•Ability to be creative and displays initiative.•Proficiency in Microsoft Applications; Word, Excel & Outlook.•Bilingual (English/French) an asset.Education and ExperienceEducation: Post-secondary college education is required.Experience: A minimum of two to five (1-2) years of related experience.SummaryInside Sales Support Representative***Fitness Expense******Cell Phone Expense***The Inside Sales Support Representative is responsible for supporting the Inside Sales Representatives when there is an abundance of orders to process. They will also be responsible for existing business streams and growing the overall company revenue by working closely with TeraMach’s Account Managers and Customers to generate accurate quotations to customers, obtain the best pricing/margin and respond quickly to the requests of internal and external customers. Quoting / Customer Service •Provide support to the sales team to sell all TeraMach portfolio of products and services (HW, SW, Cloud, Support Services, Professional and Managed Services), to the existing TeraMach installed base accounts as well as to sell to new customers.•Generate accurate and timely quotations according to the set policies and guidelines of TeraMach, with the objective to meet or exceed set customer expectations;•Configure systems and products using designated tools and available presales resources•Assist Account Managers in completing their vendor opportunity registration forms;•Obtain and secure the best possible costing from vendors and/or distributors;•Prepare documentation, for order processing by Procurement;•Identify, quote, close support and maintenance of renewal opportunities;•Follow-up promptly with all customer requests;•Set correct expectation (quotes/orders/delivery) with internal and external customers;•Communicate clearly all delays and justifications to the customer and Account Manager.•Help Account Managers meet or exceed individual sales targets and overall sales team targets annually.•Configure systems and products and attach services using designated tools (internal or external provided by distributors) and working with available pre-sales resources, e.g. TA (Technical Architect) and SA (Solution Architect). •As required contact distributor or vendor Inside Sales team to get sales support. •Assist Account Managers in forecasting and updating sales opportunities in CRM. •Assist sales lead generation by calling customers in order to qualify marketing leads and enter the qualified leads into CRM which will be allocated to the right Account Manager.•Support Installed Base Accounts to maintain stellar customer relations. Follow-up promptly with all customer requests.•Follow Renewal opportunities by working with the internal procurement or with Distributor and Vendor resources. In coordination with the Account Managers, call Installed Base Accounts to generate renewal sales leads for HW, SW, and Services.•Prepare necessary documentation for order processing by Procurement.•Set correct expectation (quotes/orders/delivery) with internal and external customers.•Receive status of purchase orders and communicate clearly all delays and justifications to the customers and Account Managers.•Based on career ambitions, grow yourself to move from Inside Sales Support to Inside Sales Representative role and eventually to Account Management.Training & Certification •Remain current on all assigned new technologies;•Train and be competent on configuration tools;•Obtain and maintain vendor sales certifications as required/assigned;Communication •Develop a strong relationship with key distributors, vendors and ISR counterparts within these organizations;Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.