director of operations, Toronto

posted
contact
randstad canada
job type
permanent
salary
$ 100,000 - $ 120,000 per year
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
permanent
salary
$ 100,000 - $ 120,000 per year
reference number
2238793STFEN
contact
randstad canada
apply now

job description

Do you have a passion for customer service? Do you enjoy working in a call center setting? Do you have the drive to lead others in the right direction? Do you enjoy problem-solving and working with others? Then we have the job for YOU!

Randstad is looking for a Director of Operations to work for a well-known call centre in Toronto.

This is a permanent, full-time position, with a virtual call centre. To find out more, see below!

Type: Permanent
Hours: Regular business hours
Salary: 100-120k
Location: Toronto
- Work-life balance
- 3 weeks vacation
- Health benefits
- Retirement savings program
- Education reimbursement


Job duties of a Director of Operations are, but not limited to:
- Provide leadership by developing, recommending and implementing strategies, policies, and procedures
- Use analytic skills to gain actionable insights
- Manage people, with responsibility for recruitment, training/development, workflow patterns, and performance management for a team of 6-7
- Develop and maintain a positive work culture that fosters change
- Develop a budget and forecast.
- Collaborates with cross-functional teams and more

Advantages
- Permanent opportunity
- Competitive Salary
- Work-life balance
- 3 weeks vacation
- Competitive benefits package with group savings, retirement program and health benefits
- Education reimbursement
- Toronto Market
- Opportunity to work on exciting projects and make an impact on the broadcast industry

Qualifications
- 7+ years experience managing within a Contact Centre environment
- A strong people leader with the ability to build and foster a positive culture
- Experience developing and executing business strategies
- people management skills
- Understanding of market research principles
- Analytical thinking skills
- Detail orientated and numbers person
- Experience establishing clear KPIs for reporting on SLAs
- Proven experience leading a team through organizational change
- Team player with excellent work habits and interpersonal skills.
- Excellent written and verbal communication skills
- Bilingual in English/French preferred

If this sounds like something that interests you, apply now!
1) Apply online
2) Send a copy of your resume to natalie.digiovanni@randstad.ca and mention "Director - Toronto"

looking forward to hearing from you.

Ashley,
Anastasia,
Natalie