As the customer service officer, you will work directly with customers to meet theirneeds, answer their questions, and provide support. Records, manages, andcommunicates orders to necessary staff. Advises customers of pick-up dates andprepares invoices As a receptionist, you must receive visitors at the front desk by greeting,welcoming, directing and announcing them appropriately.AdvantagesReports to: PresidentType: 40 hours per weekSchedule: 8:30 a.m. to 5:00 p.m. – Monday through FridayResponsibilitiesJOB DESCRIPTION: As the customer service officer, you will work directly with customers to meet theirneeds, answer their questions, and provide support. Records, manages, andcommunicates orders to necessary staff. Advises customers of pick-up dates andprepares invoices As a receptionist, you must receive visitors at the front desk by greeting,welcoming, directing and announcing them appropriately.DUTIES & RESPONSIBILITIES: Process all purchase orders received from retail and industrial customers (Canadaand USA) using ERP. E-mail all orders to appropriate parties. Coordinating with other departments to make sure all paperwork is thoroughlymanaged.o With the Logistics and accounting department Tremendously organized and efficient Retrieve and Confirm customer EDI purchase orders through Deblex system andprovide sales order confirmation to the customer. Receive shipment number from Shipper/Receiver. Ensure that all quantitiesbalance with the Sales Order to create invoices in ERP with entry info. Createcredit memos when required Advise customers of pick-up dates and shortages, send packing slips as required. Contact “carrier preferred” shippers, as per customer profile and book pickups. Ensure orders are shipped with pallet, case count and weight measures Update sales order and invoice log for sales and invoicing Handle “General Delivery” mailbox – email@example.com Assist in other departments on an as needed basis. Ensure that Food Safety Principles and GMP Regulations are followed Report and Food safety and quality issues to Managers to initiate process Handles consumer inquiries and customer complaints Report any food safety and quality issues to initiate actions Prepare shipping labels for all courier shipments- including those of the onlineshop Prepare FDA entry for shipments to the USA with ERP Assist with the management of online shop – enter tracking info on portal, packorders if necessary.2 Answer the phone and direct calls. Answer the door and register arrivals accordingly. Handle Facebook pageQualificationsQUALIFICATIONS AND SKILL REQUIREMENT: Fluently bilingual in French and English – oral/written/comprehension Capable of working in a fast-paced environment, that requires multi-tasking andteamwork. Must possess strong customer focus and service-oriented skills with a provenability to clearly and effectively receive, retain and transmit information at alllevels within the organization. Capable of meeting strict deadlines. Must be a team player. Extremely detail oriented. Discretion and confidentialitySummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon, Sean or Melissa to arrange a meeting or send us your resume by email at firstname.lastname@example.org / email@example.com / firstname.lastname@example.orgAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- www.linkedin.com/in/melissa-cumetti-2ab401169For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.