Enterprise Software Support

Advantages
Work in a dynamic and inclusive environment where your skills can help support the organization!

Responsibilities
Enterprise Software Support
·Provides Tier 2 technical support for our client's enterprise-level software.
·Performs operational support by receiving incidents and tasks through our Service Management Software, ServiceNow.
·Performs user administration on multiple applications and maintains a sustainable model for application access.
·Documents newly learned support knowledge into our internal knowledge base and mentors other team members.
·Extracts data from enterprise software using various types of reporting tools.
·Enable system-wide parameters or settings by performing system configuration.
·Plays a key role with the software upgrade process.
·Liaises with software vendors to resolve software issues and roadmaps the future state of the software.

Programming and Development
·Creates and maintains stored procedures, scheduled jobs and notifications, and performance tuning as it relates to reports development.
·Develops and maintains reports and uses vendor specific tools and MSSQL Reporting Services tools.
·Programming in JavaScript
·Supports 3rd party software bridges.
·Ensures data security, privacy and integrity procedures are adhered to.


Qualifications
Expert level operational and technical skills in:
·One or more of the following enterprise software packages:
o Enterprise Resource Planning – Currently Unit4 Business World
o Service Management – Currently ServiceNow
o Student Information System – Currently Thesis Education Management Software

·One or more of the following Reporting Tools:
o Microsoft SQL Server Reporting Services (SSRS)
o Microsoft Power BI

•Experience with maintaining and creating workflow


Additional assets:
•Knowledge of ITIL and IT security best practices, ITIL certification;
•Familiarity with Financial and HR business processes: budgeting, taxes, payroll, etc.
•Experience working in Higher Education environment.


Summary
Randstad Canada is committed to fostering a workforce reflective of all Canadians. As a result, we are committed to developing and implementing strategies to increase equity, diversity, and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention, and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible); members of visible minorities, racialized groups, and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by emailing accessibility@randstad.ca to ensure they can fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.