Do you have a passion for providing exceptional customer service? Are you seeking a career opportunity in the financial industry? Are you speak ENGLISH and FRENCH Do you possess strong problem-solving skills and thrive in a fast-paced environment? then we have the perfect job for you!
...
Randstad is looking for a Bilingual Customer Accounts Specialist to work for a well known financial company in the Oakville area. This is an 8 month contract hybrid position, to find out more, read below:
Location: Oakville (Ford Dr and Royal Windsor Dr)
Annual salary $60,000 -$64,500 per year
Hours of Operation: Monday - Friday 9:00am - 5:00pm
Hybrid: 3 days in office, 2 days at home
Equipment provided
Onsite gym - available to all staff
Full Service cafeteria on site (employee pricing)
free coffee
Beautiful Forest Scenery
Advantages
- Full Time Hours
- Competitive Pay
- No weekend shifts
- Work for a well known company
- Equipment provided
- Opportunity to work in office
- Holiday Luncheons
- Get your foot in the door with a great organization
Responsibilities
- Serve as the main point of contact for customers in relation to their accounts, handling inbound calls, faxes, and emails.
- Collect outstanding amounts that are more than 30 days old in accordance with the Collection Guideline, while logging all contact made in the collection system.
- Resolve any disputes about amounts owed within agreed service levels, working with internal teams such as processing centers and sales.
- Regularly review accounts, provide status updates to the manager, and escalate any problem accounts as needed.
- Reconcile accounts to identify any discrepancies in payment or billing, refunding customers when necessary and recommending amounts for write-off.
- Cultivate and maintain positive relationships with external customers.
Qualifications
- Strong written and verbal communication skills in both English and French, able to convey information effectively and professionally
- College and/or university degree preferred, with accounting experience being an asset
- 3-5 years of experience in a similar business-to-business collection role, with proven success in collecting outstanding payments
- Proficiency in Microsoft suite with excellent organizational skills and attention to detail
- Team player who can work with minimal supervision
- Exceptional customer service skills, able to build and maintain positive relationships with clients.
- Quick learner with the ability to prioritize multiple tasks and meet deadlines, with a results-oriented mindset.
Summary
If you are interested in the Bilingual Customer Accounts Specialist position then we would love to hear from you! Please apply directly online or send your resume to michael.bertolini@randstad.ca and matthew.colletti@randstad.ca and mention "Bilingual Customer Accounts Specialist"
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have a passion for providing exceptional customer service? Are you seeking a career opportunity in the financial industry? Are you speak ENGLISH and FRENCH Do you possess strong problem-solving skills and thrive in a fast-paced environment? then we have the perfect job for you!
Randstad is looking for a Bilingual Customer Accounts Specialist to work for a well known financial company in the Oakville area. This is an 8 month contract hybrid position, to find out more, read below:
Location: Oakville (Ford Dr and Royal Windsor Dr)
Annual salary $60,000 -$64,500 per year
Hours of Operation: Monday - Friday 9:00am - 5:00pm
Hybrid: 3 days in office, 2 days at home
Equipment provided
Onsite gym - available to all staff
Full Service cafeteria on site (employee pricing)
free coffee
Beautiful Forest Scenery
Advantages
- Full Time Hours
- Competitive Pay
- No weekend shifts
- Work for a well known company
- Equipment provided
- Opportunity to work in office
- Holiday Luncheons
- Get your foot in the door with a great organization
Responsibilities
...
- Serve as the main point of contact for customers in relation to their accounts, handling inbound calls, faxes, and emails.
- Collect outstanding amounts that are more than 30 days old in accordance with the Collection Guideline, while logging all contact made in the collection system.
- Resolve any disputes about amounts owed within agreed service levels, working with internal teams such as processing centers and sales.
- Regularly review accounts, provide status updates to the manager, and escalate any problem accounts as needed.
- Reconcile accounts to identify any discrepancies in payment or billing, refunding customers when necessary and recommending amounts for write-off.
- Cultivate and maintain positive relationships with external customers.
Qualifications
- Strong written and verbal communication skills in both English and French, able to convey information effectively and professionally
- College and/or university degree preferred, with accounting experience being an asset
- 3-5 years of experience in a similar business-to-business collection role, with proven success in collecting outstanding payments
- Proficiency in Microsoft suite with excellent organizational skills and attention to detail
- Team player who can work with minimal supervision
- Exceptional customer service skills, able to build and maintain positive relationships with clients.
- Quick learner with the ability to prioritize multiple tasks and meet deadlines, with a results-oriented mindset.
Summary
If you are interested in the Bilingual Customer Accounts Specialist position then we would love to hear from you! Please apply directly online or send your resume to michael.bertolini@randstad.ca and matthew.colletti@randstad.ca and mention "Bilingual Customer Accounts Specialist"
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
