French Bilingual Technical Support Agent

Are you passionate about customer service? Do you enjoy solving customers problems? Are you solution oriented? Are you good at dealing with conflict? Are you bilingual in French? Then we have the role for YOU!Randstad is looking for Bilingual Customer Service Representatives to work for a very well-known transportation company in their call center setting in Woodbridge. This is a 12-month contract position with the potential of going permanent after 1 year. To find out more information, read below.This is a full-time position for a 12-month contractHours of Operation: Monday – Friday 8:30 am – 4:30 pmSalary: 50kLocation: Woodbridge Ontario (Steeles and Hwy 427)Hybrid - 3 days in the office, 2 days at homeEquipment providedBilingual in French is mandatoryAdvantages- Full Time hours (Monday – Friday. No evenings or Weekends!)- Competitive pay (46k-48k)- Potential to go permanent (lots of internal growth)- Working for a well-known transportation company - Woodbrige Location (Steeles and hwy 427)- TTC and highway accessible - Company benefits upon being taken on permanently (medical, dental, vacation ect…)Responsibilities- Taking inbound calls from customers in live time- Taking escalation calls from customers- Providing solutions to customers' account problems - Deescalating situations and providing conflict resolutions- Doing some offline work such as responding to emails and follow-ups - Providing top-notch customer serviceQualifications- Call Center experience (Min 1-2 years)- Bilingual in French and English (Oral and Written)- Escalation is an asset- Solution and conflict resolutions - Strong communication skills SummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Escalations"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have a passion for customer service? Do you enjoy helping others? Are you Bilingual in French and English? Are you looking to build your career? Then we have the job for you!Randstad is looking for Bilingual Customer Service Representatives to work for a leading Logistics and Shipping company. This is a full-time, contract-to-hire position, to find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 12-8 or 1-9 shift. (Shift work)Pay: $19.50/hourLocation: Etobicoke (Belfield Rd & Hwy 27)1 week in office, 1 week at home rotationalEquipment provided by the company Looking to start as soon as possibleAdvantages- Full-Time hours - No weekend shifts - Set schedule week over week- Hybrid work schedule, in office and at home- Equipment provided - Get your foot in the door with a large organization - Gain call center experience in a fast-paced environment Responsibilities- Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary- Provide top notch service on every callQualifications- Bilingual in French and English - both verbal and written- Previous experience in a call center setting - Ability to learn quickly - Ability to handle high call volume with ease and a sense of calmness - Helpful by nature with the ability to problem-solve SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Bilingual Customer Service - Logistics"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $44,000 annually- Regular business hours, Monday-Friday Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start-unionized environment - RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingAdvantagesWhy do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelResponsibilitiesWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points QualificationsWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetSummaryAre you BILINGUAL in French and English with experience in CLAIMS or INSURANCE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A small but mighty health benefits company located in Etobicoke is looking for a Bilingual Customer Service Superstar to join their growing team. Reporting to the Team Lead of Customer Service the successful candidate will be the first point of contact for customers who require assistance with their coverage, resolving claims, or portal inquiries by providing prompt and courteous responses in a timely manner. Professional and pleasant phone demeanor is a must along with a high attention to detail and the ability to be a team player. JOB DETAILS:- Excellent location in Etobicoke on The West Mall by Sherway Gardens - $40,000 - $45,000 annually- Regular business hours, Monday-Friday 8:30am-7pm Why do you want the job?- Competitive compensation package including an annual bonus based on individual and company targets- Excellent benefits including a health care spending account and allowance account for wellness - 3 weeks vacation to start- RRSP matching up to 75%- Transit accessible and close to major highways - Company paid parking- Family oriented company culture- Growth opportunities internally - Educational furthering is encouraged - Work from home until further notice but eventually hybrid modelWho are you?- Bilingual (English/French) with experience in claims, insurance, or group benefits- Strong oral and written communication in both languages- Strong customer service skills with a passion for providing top notch service- Excellent communication and interpersonal skills- Empathetic with strong listening skills as calls can be sensitive- Health/dental group benefits experience is a strong assetWhat will you be doing? - Respond to inbound calls, emails, chat and SMS from plan members, administrators and advisers- Resolve customer inquiries and issues in a timely manner- Escalate to appropriate department if necessary - Record customer interactions and transactions accurately- Follow up on customer interactions- Coordinate with internal departments to ensure customer is receiving excellent service at all touch points If you consider yourself to be talented, creative and passionate we want to hear from YOU. To apply:1. Email a copy of your resume to luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.