French Customer Service Representative

Are you looking to gain experience with a top 5 bank? Do you have excellent back office service skills? If so, this is a great opportunity for you!Our client is looking for a Service Availability Representative Bilingual for a 12 months contract in London. This position is working onsite.Pay rate: $23.50/hourRotational shifts: Monday to Friday 37.5hrs/weekHigh potential for contract extension, conversion to full time opportunity as well.Advantages●Gain experience working for a leading and globally recognized organization●Earn a competitive rate within the industry●Work full time hours on a 12 month assignment with potential for extension●Onsite training●Start date is ASAPResponsibilitiesAs a Service Availability Representative Bilingual, your duties will include but not be limited to:●Partnering with key stakeholders to schedule packaging and release new applications in a timely manner●Striving to improve the stability of production environment by partnering closely with key stakeholders on setting up things●Providing effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues●Ensuring timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution●Delivering effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities●Interacting with clients to provide quality service/solutions consistent with objectives and client requirements●Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity●Consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area●Deploying base infrastructure components such as servers, operating systems and middleware for all environments●Responding to requests for information and assist project teams in evaluating alternate approaches●Providing Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing●Assessing and analyzing optimization opportunities to the operational environment to improve performance and/or resource utilization●Ensuring effective change management discipline is used●Identifying/implementing process improvements to enhance revenue, customer experience and/or reduce costs●Making effective use of the cost management processes in place in own unit●Continuously enhance knowledge/expertise in client services, applications, infrastructure, analytical tools and techniques ●Keeping current with industry and/or business trendsQualifications●Verbal and written communication skills, problem solving skills, customer service and interpersonal skills●Ability to work independently and manage one's time●Basic mentoring skills necessary to provide support and constructive performance feedback. SummaryInterested in the Service Availability Representative Bilingual role in London? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have previous Account Representative experience?Have worked as an Inside Sales Representative?Do you enjoy building on existing customer relationships and developing new ones?If this sounds like you, we want to connect! Our client is adding a Customer Account Representative to their team for an exciting PERMANENT opportunity.This position is working fully onsite in London, ON.Advantages- Great work/life balance! NO WEEKENDS!- Monday to Friday (8am - 4:30am)- Permanent, direct hire with the organization- Comprehensive benefits package- Competitive salary, based on experience- Working on-site with a reputable company in London, ONResponsibilitiesAs the Customer Account Representative you will be responsible for:- Addressing customer inquiries and concerns to ensure complete customer satisfaction- Manage the full cycle of customer orders including: creating formal quotes (RFQ's), pricing, delivery status, creating product order forms etc.- Review Customer Orders including QA Clauses, Pricing, Delivery, Special instructions or Requirements, Terms & Conditions etc.- Receiving and Inputting Customer Orders in MRP system- Manage customs paperwork for shipments- Perform routine follow up calls, conduct ongoing customer needs analysis, research of customer requirements and achieve Renewal Sales GoalsQualifications- Minimum 3-5 years’ experience working as an Account Representative, Inside Sales Representative or similar position. Preferably in a manufacturing, supply chain or logistics environment- Strong written and oral communication skills with the ability to interact with senior level buyers and/or C-level executives- High attention to detail and accuracy with the ability to problem solve- Excellent organization and time management skills with the ability to multi-task and prioritize workload in a fast pace environment- Very proficient computer (MS Office) and data entry skills (experience with Oracle is an asset)- Knowledge of Industrial / MFG /Aerospace products, Supply Chain and Production Planning an asset- A condition of employment will be completing a security assessment to ensure eligibility under Canada’s Controlled Goods ProgramSummaryIf you are interested in the Customer Account Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Jennifer.3) You can also email: saudia.yusuf@randstad.ca AND jennifer.bannon@randstad.ca Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you have previous Account Representative experience?Have worked as an Inside Sales Representative?Do you enjoy building on existing customer relationships and developing new ones?If this sounds like you, we want to connect! Our client is adding a Customer Account Representative to their team for an exciting PERMANENT opportunity.This position is working fully onsite in London, ON.Advantages- Great work/life balance! NO WEEKENDS!- Monday to Friday (8am - 4:30am)- Permanent, direct hire with the organization- Comprehensive benefits package- Competitive salary, based on experience- Working on-site with a reputable company in London, ONResponsibilitiesAs the Customer Account Representative you will be responsible for:- Addressing customer inquiries and concerns to ensure complete customer satisfaction- Manage the full cycle of customer orders including: creating formal quotes (RFQ's), pricing, delivery status, creating product order forms etc.- Review Customer Orders including QA Clauses, Pricing, Delivery, Special instructions or Requirements, Terms & Conditions etc.- Receiving and Inputting Customer Orders in MRP system- Manage customs paperwork for shipments- Perform routine follow up calls, conduct ongoing customer needs analysis, research of customer requirements and achieve Renewal Sales GoalsQualifications- Minimum 3-5 years’ experience working as an Account Representative, Inside Sales Representative or similar position. Preferably in a manufacturing, supply chain or logistics environment- Strong written and oral communication skills with the ability to interact with senior level buyers and/or C-level executives- High attention to detail and accuracy with the ability to problem solve- Excellent organization and time management skills with the ability to multi-task and prioritize workload in a fast pace environment- Very proficient computer (MS Office) and data entry skills (experience with Oracle is an asset)- Knowledge of Industrial / MFG /Aerospace products, Supply Chain and Production Planning an asset- A condition of employment will be completing a security assessment to ensure eligibility under Canada’s Controlled Goods ProgramSummaryIf you are interested in the Customer Account Representative role and would like to apply, please follow "how to apply" directions below:How to apply:1) Respond directly to this job posting2) Apply at www.randstad.ca and follow up with a phone call an hour afterward to 519-772-0181 ext. #3 and ask for Saudia or Jennifer.3) You can also email: saudia.yusuf@randstad.ca AND jennifer.bannon@randstad.ca Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availabilityRandstad Waterloo is committed to helping you tackle the challenges and take advantage of promising career opportunities. Connect with us today to learn more about the many positions we have to offer at the Waterloo Randstad.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.