Help Desk Lvl 1 Support

Advantages
Location: Montreal (downtown)
Contract duration: 10 months with possibility of extension
Schedule: 37.5 hours, 5 days/week
Hydrid

Responsibilities
Tasks and Responsibilities:
- Provide Level 1 technical expertise and support to internal users according to established protocols; real time problem analysis and resolutions.
- Exercise professional judgment in analysis of problems in order to attempt solution or determine level of maintenance required to solve problem.
- Work collaboratively with team members to ensure user needs are being met.
- Perform workstation imaging and hardware deployment according to established guidelines.
- Follow-up and documentation of all individual support related tasks.
- Escalate issues to Level 2 when necessary.


Qualifications
Key Competencies:
• Collaborative Team player
• Technical problem solving
• Customer service orientation
• Positive attitude and a willingness to learn
• Excellent written and verbal communication skills
• Time Management and organization
• Detail oriented

Summary
Are you interested in this job offer? Submit your application without hesitation, because we are looking for you! Contact me at sonia.domingues@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.