help desk/systems technician, Vancouver

randstad canada
job type
$ 50,000 - $ 60,000 per year
apply now

job details

vancouver, british columbia
job type
$ 50,000 - $ 60,000 per year
reference number
randstad canada
apply now

job description

Are you an energetic problem-solver who loves tackling complex issues? Our Vancouver client is seeking to hire a Help Desk/Systems Technician, on a permanent full-time basis. Apply to this amazing Help Desk/Systems Technician opportunity today!

What’s in it for you?
As a Help Desk/Systems Technician with our Vancouver client, you’ll receive:
• Highly competitive market annual rates.
• Comprehensive benefits package.
• Permanent full-time position.
• Accessible/convenient commute
• Flexible.
• Mobile phone and professional development credit.
• Discounts on hardware purchases.
• Weekly staff lunches/ice cream.

What you’ll be doing?
As a Help Desk/Systems Technician with our Vancouver client, you will:
• Provide network, server, desktop and laptop support (onsite and remote).
• Provide support for hosted and cloud services.
• Respond to service desk support tickets and emails.
• Deploy and manage remote management and monitoring (RMM) system for ongoing server and workstation maintenance.
• Install and configure new endpoints, including workstations and laptops.
• Support and administer Office 365 exchange services, including Microsoft Outlook.
• Maintain and troubleshoot issues generated from Alert tickets for servers, backup jobs and cloud services.
• Participate in Weekly Tech meetings to discuss and respond to bigger technical / administrative issues.
• Engage in some Project work for learning opportunities with new technologies.
• Ensure all work and time entries are properly documented into tickets in real time.
• Maintain good documentation for network-related changes and software information.
• Participate in periodic off-hours maintenances and in on-call rotation.

How do you qualify?
To qualify for the Help Desk/Systems Technician role with our Vancouver client, you must have:
• 3-5 years’ experience providing IT support onsite and remotely in pure and hybrid (Windows/Mac/Linux) environments.
• Experience using ConnectWise Manage or Autodesk, highly desirable.
• Deep knowledge of core Microsoft products: Windows Server, Remote Desktop Services, Terminal Services and Office 365.
• Experience with backup products (Veeam, StorageCraft, Symantec etc.).
• Experience with business-level network gear (Cisco, SonicWall, and Ubiquiti).
• Experience with troubleshooting Line of Business applications (QuickBooks, Sage 50 etc.).
• Experience with installing and administering Antivirus solutions.
• Experience with utilizing Remote Monitoring tools (N-Central RMM, LogMeIn etc.).
• Experience with troubleshooting hardware-related issues with workstations and laptops.
• Networking skills including troubleshooting and basic administration.
• Great people skills and English fluency required.
• Active Class 5 BC Drivers' License required.

What additional experience do you bring?
To be considered for the Help Desk/Systems Technician role with our Vancouver client, it’s beneficial to have:
• Managed Services (MSP) or IT company background preferred.
• Linux/Mac experience a great asset.
• Certifications such as MCSE or VCP are an asset.

If you possess a customer-centric approach and thrive in a fast-paced environment, then the Help Desk/Systems Technician role with our Vancouver client could be the perfect opportunity for you! Please contact Meenakshi Yadav with your resume at:
For more information, or click the Apply button now!
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.