helpdesk support technician - montreal, Montreal

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
montreal, québec
sector
contact centre and customer care
job type
contract
reference number
2238293STFEN
contact
randstad canada
apply now

job description

Our client, an IT company that provides a wide range of IT solutions, is looking for a Desktop Technician in their Montreal office.

You will be responsible for:
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution
• Set up computers - Windows base

Advantages
•Duration: 6 months (with possibilities to perm or extension)
•Location: Montreal
•Pay Rate: $19/hr

Qualifications
• Associate's degree in a related area
• Entry level to 3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• May involve use of problem management databases and help desk system.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Bilingual (French and English) is an asset
• C+ is an asset

Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
•Duration: 6 months (with possibilities to perm or extension)
•Location: Montreal
•Pay Rate: $19/hr

RESPONSIBILITIES


QUALIFICATIONS
• Associate's degree in a related area
• Entry level to 3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• May involve use of problem management databases and help desk system.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Bilingual (French and English) is an asset
• C+ is an asset