Hydraulics Customer Service Representative

Our Client s expanding and has an immediate opening on our Customer Service team as a Technical
Customer Service Representative . Reporting to the Customer Service Manager, you will be the
point of contact for engaging and assisting customers by sharing information about the products and services,
entering sales orders, following up with customers, and diagnosing client issues while providing exceptional support.

*This is a 100% in office role, there is no option for hybrid or remote work

Advantages:
• Permanent opportunity
• Monday to Friday; 8:00 a.m. – 4:30 p.m. (40 hours)
• Company events
• Dental care
• Disability insurance
• Extended health care
• Yearly boot allowance
• Paid vacation
• EAP
• Life insurance
• RRSP match
• Vision care
• Paid lunch and breaks
• Casual dress
• Tuition Reimbursement (with Manager approval)

Advantages

Advantages:
• Permanent opportunity
• Monday to Friday; 8:00 a.m. – 4:30 p.m. (40 hours)
• Company events
• Dental care
• Disability insurance
• Extended health care
• Yearly boot allowance
• Paid vacation
• EAP
• Life insurance
• RRSP match
• Vision care
• Paid lunch and breaks
• Casual dress
• Tuition Reimbursement (with Manager approval)


Responsibilities

Responsibilities:
• Develop and maintain strong relationships with our customers
• Respond to incoming customer emails and phone calls, assisting customers in a professional manner
• Respond to inquiries regarding products, technical support, services, pricing, and availability
• Enter orders, liaise with internal departments through order completion to meet customer delivery schedule,
and update customers on any delays in inventory or shipments
• Communicate with vendors for technical specifications, product costs and availability, placing and expediting
of orders
• Communicate with warehouse regarding all sales order matters
• Ability to assist with rush orders – build or repair customer hydraulic, pneumatic or industrial hoses to
customer specification

Qualifications

Qualifications:
• Previous hydraulics experience is a must
• French Bilingual - an asset (read, write and speak)
• High school diploma, general education degree, or equivalent
• Technical sales experience, and/or 2 years' relevant work experience within the hydraulic industry
• SAP experience is an asset
• Strong understanding of hydraulic hose sizes, adaptors, and valves
• Strong attention to detail to ensure that all bills and invoices are accurate
• Excellent organizational skills with the ability to manage changing priorities and multiple tasks
• Excellent communication skills with the ability to work well with a cross functional technical team

Summary
If you are looking for a new challenge let's connect!

If you would like to learn more, apply now!
1) apply online
2) Send a copy of your resume to michael.bertolini@randstad.ca and mention "Bilingual Customer Service - hydraulics"
Looking forward to hearing from you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.