"Our FinTech client is looking for a Senior Incident Manager who will be responsible for the overall function of Incident Management at the organization.
* As the leader of the Incident Management operation, you will be responsible for overseeing the incident management process.
...
* You will be leading the resolution of major incidents, and monitoring daily incident resolutions made by the team.
* This role oversees leading resolution and restoring the organization's IT operations swiftly and with a high degree of accuracy.
Advantages
Are you interested in working in the financial sector and excited at the prospect of being part of a purpose-driven culture that encourages excellence and actively rewards contributions?
Responsibilities
The key accountabilities for this role include:
* Planning and managing support for incident management tools and processes and being accountable for outcomes.
* Collaborating with various internal and external teams to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
* Executing a scalable incident management process/procedure following standard best practices.
* Managing the work of incident support staff (first- and second line).
* Driving continual improvement into the process through data-driven decisions to increase further stability and overall reliability.
* Conducting postmortem investigations and root cause analysis (RCA) meetings with all relevant stakeholders, including writing meeting agendas and facilitating the sessions.
* Monitoring the effectiveness of incident management and making recommendations for improvement.
* Training, coaching, and mentoring teams in incident management practices.
* Measuring and managing team performance for incident management execution.
* Partner with the Change Management team to conduct post-maintenance window reviews to identify areas of improvement.
* Defining KPIs associated with incident management and preparing reports to demonstrate the related value proposition.
Qualifications
Must-Have Skills:
* Bachelor's degree in information technology, engineering, or a related field.
* At least three years of experience working in IT service management or a similar role.
* Strong knowledge of IT service management software, including ITIL.
* Excellent managerial skills and ability to collaborate with team members.
* Closely collaborate with other process managers to ensure smooth interface and consistency across different processes.
* Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers.
* Project release planning and management experience.
* Ability to analyze a high volume of technical data and work in a fast-paced environment.
* Strong problem-solving, analytical, and time-management skills.
* Prior experience in a mission-critical cloud-based support role.
* Prior experience with documentation and management tools such as Confluence and JIRA.
* ITIL certification preferred.
Summary
If you are interested in this position, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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"Our FinTech client is looking for a Senior Incident Manager who will be responsible for the overall function of Incident Management at the organization.
* As the leader of the Incident Management operation, you will be responsible for overseeing the incident management process.
* You will be leading the resolution of major incidents, and monitoring daily incident resolutions made by the team.
* This role oversees leading resolution and restoring the organization's IT operations swiftly and with a high degree of accuracy.
Advantages
Are you interested in working in the financial sector and excited at the prospect of being part of a purpose-driven culture that encourages excellence and actively rewards contributions?
Responsibilities
The key accountabilities for this role include:
* Planning and managing support for incident management tools and processes and being accountable for outcomes.
* Collaborating with various internal and external teams to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
* Executing a scalable incident management process/procedure following standard best practices.
...
* Managing the work of incident support staff (first- and second line).
* Driving continual improvement into the process through data-driven decisions to increase further stability and overall reliability.
* Conducting postmortem investigations and root cause analysis (RCA) meetings with all relevant stakeholders, including writing meeting agendas and facilitating the sessions.
* Monitoring the effectiveness of incident management and making recommendations for improvement.
* Training, coaching, and mentoring teams in incident management practices.
* Measuring and managing team performance for incident management execution.
* Partner with the Change Management team to conduct post-maintenance window reviews to identify areas of improvement.
* Defining KPIs associated with incident management and preparing reports to demonstrate the related value proposition.
Qualifications
Must-Have Skills:
* Bachelor's degree in information technology, engineering, or a related field.
* At least three years of experience working in IT service management or a similar role.
* Strong knowledge of IT service management software, including ITIL.
* Excellent managerial skills and ability to collaborate with team members.
* Closely collaborate with other process managers to ensure smooth interface and consistency across different processes.
* Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers.
* Project release planning and management experience.
* Ability to analyze a high volume of technical data and work in a fast-paced environment.
* Strong problem-solving, analytical, and time-management skills.
* Prior experience in a mission-critical cloud-based support role.
* Prior experience with documentation and management tools such as Confluence and JIRA.
* ITIL certification preferred.
Summary
If you are interested in this position, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
