Our client in the Freight Forwarding industry is looking to add to an Operations Clerk for theirValleyfield team.
Focusing on finding best shipping rates to their valued clients located in Quebec.
If you have strong communication skills in French and English, exceptional customer service skills, experience working for a transport company or passion to grow in the industry, then apply now!
...
Advantages
- Permanent full time position 9am to 5pm
- Medical/Dental benefits after probation period
- Salary between 50-65k
- Statutory holidays off (Quebec and Ontario holidays)
- 2 weeks vacation, 3 weeks after 3 years of employment
- Smaller team, great team environment, everyone helps everyone
- Company parties, 5-7 events, birthday events
- Very flexible environment
Responsibilities
- Work in a fast-paced environment to make outbound retention calls to existing customers who have recently obtained and/or previously created an account with the company.
- Thoroughly investigate customer service issues through discussion with the customer and appropriate internal staff and drive to resolution & retention.
- Ensure that all customer service issues are dealt with professionally and courteously
- Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists
- Improve and sustain business growth with key customer accounts
Use data collection and analysis to improve the customer experience & customer retention
- Implement specific retention and growth strategies with customers
- Complete additional tasks as delegated from time to time
Qualifications
- Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
- Competitive product and knowledge of logistics industry a definite asset.
- Customer Retention experience an asset.
- Ability to find customer answers quickly and accurately while using multiple resources.
- Ability to apply active listening skills and filter a large volume of information quickly in order to identify key information to use in addressing customers concerns.
- Ability to be flexible/agile and willing to learn new functions in a fast-paced environment.
- Available to work Monday- Friday 9-5.
- Strong communication in French and English as the role is focusing Quebec clients
If you're interested in the role or know someone who would be a good fit, please send your email to:
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
brandon.freger@randstad.ca
sean.lynch@randstad.ca
Summary
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Melissa Cumetti, Philippe Pilon, Brandon Freger or Sean Lynch
Add us on LinkedIn:
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
- https://www.linkedin.com/in/philippepilon/
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
For a complete list of all available jobs by division, visit www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client in the Freight Forwarding industry is looking to add to an Operations Clerk for theirValleyfield team.
Focusing on finding best shipping rates to their valued clients located in Quebec.
If you have strong communication skills in French and English, exceptional customer service skills, experience working for a transport company or passion to grow in the industry, then apply now!
Advantages
- Permanent full time position 9am to 5pm
- Medical/Dental benefits after probation period
- Salary between 50-65k
- Statutory holidays off (Quebec and Ontario holidays)
- 2 weeks vacation, 3 weeks after 3 years of employment
- Smaller team, great team environment, everyone helps everyone
- Company parties, 5-7 events, birthday events
- Very flexible environment
Responsibilities
- Work in a fast-paced environment to make outbound retention calls to existing customers who have recently obtained and/or previously created an account with the company.
- Thoroughly investigate customer service issues through discussion with the customer and appropriate internal staff and drive to resolution & retention.
...
- Ensure that all customer service issues are dealt with professionally and courteously
- Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists
- Improve and sustain business growth with key customer accounts
Use data collection and analysis to improve the customer experience & customer retention
- Implement specific retention and growth strategies with customers
- Complete additional tasks as delegated from time to time
Qualifications
- Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
- Competitive product and knowledge of logistics industry a definite asset.
- Customer Retention experience an asset.
- Ability to find customer answers quickly and accurately while using multiple resources.
- Ability to apply active listening skills and filter a large volume of information quickly in order to identify key information to use in addressing customers concerns.
- Ability to be flexible/agile and willing to learn new functions in a fast-paced environment.
- Available to work Monday- Friday 9-5.
- Strong communication in French and English as the role is focusing Quebec clients
If you're interested in the role or know someone who would be a good fit, please send your email to:
melissa.cumetti@randstad.ca
philippe.pilon@randstad.ca
brandon.freger@randstad.ca
sean.lynch@randstad.ca
Summary
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Melissa Cumetti, Philippe Pilon, Brandon Freger or Sean Lynch
Add us on LinkedIn:
- https://www.linkedin.com/in/melissa-cumetti-2ab401169/
- https://www.linkedin.com/in/philippepilon/
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
For a complete list of all available jobs by division, visit www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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