Are you an experienced inventory analyst with an understanding of networking systems within the Telecom industry?
Do you have a passion for Consumer Electronics?
Does working with a global leader in its segment appeal to you?
If so, this could be the position for you!
...
The individual is responsible to work with Supply Chain, Carrier Customers and 3rd party company warehouse to provide RMA services within contracted SLAs.
Prepare and manage reporting on TAC trouble ticket statistics, on-call scheduling and various other tracking and reporting activities.
This position is an 18-months contract with a possible extension or hired perm.
Advantages
Ability to work for a world leader in it's category.
Dynamic, collaborative work environment
Competitive compensation
contract to hire
a lot of on-job training
discount on world-class appliances
Responsibilities
- Manage all Return Requests (RMA) from both Maintenance and Project teams.
- Ensure all required information is provided and correct on all requests.
- Verify return requests from customers and create RMA in the system.
- Track requests through the systems, following up as required.
- Create RMA tickets on the Watch-Q system and confirm return order creation on the ERP system
- Collaborate with the Logistics team to process Return GR and shipping defective units back to HQ/factories
- Collaborate with HQ CS team to identify causes of defects and to receive repaired units from HQ
- Regularly analyze the return data, generating weekly/monthly reports.
- Manage return inspection (if required) and any required follow-up with our 3rd party Company.
- Collaborate with all stakeholders, internal, customer and 3rd party as required to complete RMA.
- Identify obstacles/conflicts and evaluate, recommend and implement workable solutions.
- Escalate issues to the appropriate levels within the organization to mitigate risks and keep returns on track.
- Identify and manage all milestones and interdependencies to deliver on SLA objectives and targets.
- Identify improvements in the return process
- Analyze returns data and prepare top-quality issues and returns statistics by customer/product
- Ensure all customer RMA SLA’s are met.
- Provide KPI analytical information to improve service quality based on “Returns” date from HQ, and the Service Organization.
- Managing Open RMA KPI, implementing resolutions that are not in place to prevent conflicts or delays.
- Other ad-hoc projects/reports as required.
Qualifications
- Diploma or Degree from an accredited College or University preferred
- Project Management certification an asset
- Knowledge/experience in order management on ERP system preferred
- Microsoft Office (Intermediate Excel, Word, Outlook, PowerPoint)
- Strong communication and presentation skills
- 3-5 years experience as a customer service rep, product support specialist, or as a field or lab technician preferred.
- 3-5 years of support experience within RMA environment an asset.
- Above-average analytical skills.
- Above average customer service skills. Technically inclined. Motivated with excellent time management skills.
- Bachelor's Degree or higher education in Telecommunications /Electronics Engineering / IT or equivalent
- Proactive, self-motivated and with good communication skills
- Excellent team worker, particularly in cross-cultural teams
- Stress resistance to management in multi-cultural and geographically separated teams
- Proficient in English Essential, French an Asset.
Summary
APPLY ONLINE or email your resume to Swapna Nair at swapna.nair@randstad.ca
Only qualified candidates will be contacted.
Please visit www.randstad.ca for a complete list of open positions.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more
Are you an experienced inventory analyst with an understanding of networking systems within the Telecom industry?
Do you have a passion for Consumer Electronics?
Does working with a global leader in its segment appeal to you?
If so, this could be the position for you!
The individual is responsible to work with Supply Chain, Carrier Customers and 3rd party company warehouse to provide RMA services within contracted SLAs.
Prepare and manage reporting on TAC trouble ticket statistics, on-call scheduling and various other tracking and reporting activities.
This position is an 18-months contract with a possible extension or hired perm.
Advantages
Ability to work for a world leader in it's category.
Dynamic, collaborative work environment
Competitive compensation
contract to hire
a lot of on-job training
discount on world-class appliances
Responsibilities
- Manage all Return Requests (RMA) from both Maintenance and Project teams.
- Ensure all required information is provided and correct on all requests.
- Verify return requests from customers and create RMA in the system.
...
- Track requests through the systems, following up as required.
- Create RMA tickets on the Watch-Q system and confirm return order creation on the ERP system
- Collaborate with the Logistics team to process Return GR and shipping defective units back to HQ/factories
- Collaborate with HQ CS team to identify causes of defects and to receive repaired units from HQ
- Regularly analyze the return data, generating weekly/monthly reports.
- Manage return inspection (if required) and any required follow-up with our 3rd party Company.
- Collaborate with all stakeholders, internal, customer and 3rd party as required to complete RMA.
- Identify obstacles/conflicts and evaluate, recommend and implement workable solutions.
- Escalate issues to the appropriate levels within the organization to mitigate risks and keep returns on track.
- Identify and manage all milestones and interdependencies to deliver on SLA objectives and targets.
- Identify improvements in the return process
- Analyze returns data and prepare top-quality issues and returns statistics by customer/product
- Ensure all customer RMA SLA’s are met.
- Provide KPI analytical information to improve service quality based on “Returns” date from HQ, and the Service Organization.
- Managing Open RMA KPI, implementing resolutions that are not in place to prevent conflicts or delays.
- Other ad-hoc projects/reports as required.
Qualifications
- Diploma or Degree from an accredited College or University preferred
- Project Management certification an asset
- Knowledge/experience in order management on ERP system preferred
- Microsoft Office (Intermediate Excel, Word, Outlook, PowerPoint)
- Strong communication and presentation skills
- 3-5 years experience as a customer service rep, product support specialist, or as a field or lab technician preferred.
- 3-5 years of support experience within RMA environment an asset.
- Above-average analytical skills.
- Above average customer service skills. Technically inclined. Motivated with excellent time management skills.
- Bachelor's Degree or higher education in Telecommunications /Electronics Engineering / IT or equivalent
- Proactive, self-motivated and with good communication skills
- Excellent team worker, particularly in cross-cultural teams
- Stress resistance to management in multi-cultural and geographically separated teams
- Proficient in English Essential, French an Asset.
Summary
APPLY ONLINE or email your resume to Swapna Nair at swapna.nair@randstad.ca
Only qualified candidates will be contacted.
Please visit www.randstad.ca for a complete list of open positions.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show lessshow more