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IT Service Desk Technician

job details

summary

    job details
    Are you a junior IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you!

    Advantages
    Why do you want to get this IT Technician job?

    •Pension fund with employer contribution;
    •Complete group insurance paid at 100% by the employer;
    •Competitive salary and performance bonus;
    •Training paid by the employer;
    •Allowance for sports activities;
    •Social committee and sustainable development committee.

    Responsibilities
    Reporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:

    •Provide remote support, by phone and email, to company users as well as to all satellite offices;
    •Diagnose and resolve level 1 and 2 problems;
    •Install, configure, maintain and upgrade workstations, laptops, and phones for current and new employees;
    •Collaborate on projects and various tasks of the Assistance Center;
    •Keep the knowledge bank up to date.


    Qualifications
    To excel in this role, you will need the following skills:

    •AEC, DEP or DEC in computer science, or equivalent;
    •1 to 2 years of experience as an IT technician / Helpdesk;
    •Knowledge of Windows Server, Active Directory and M365;
    •Knowledge of network protocols : TCP / IP, VPN, DHCP, etc.;
    •Knowledge of scripting in PowerShell (an asset);
    •“Customer service” oriented;
    •Bilingual (impeccable French and English both oral and written).


    Summary
    Thank you for applying for this IT Technician position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.

    Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.ca


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a junior IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you!

    Advantages
    Why do you want to get this IT Technician job?

    •Pension fund with employer contribution;
    •Complete group insurance paid at 100% by the employer;
    •Competitive salary and performance bonus;
    •Training paid by the employer;
    •Allowance for sports activities;
    •Social committee and sustainable development committee.

    Responsibilities
    Reporting to the Infrastructure and Technical Support Director, the incumbent based in Montreal will be responsible for:

    •Provide remote support, by phone and email, to company users as well as to all satellite offices;
    •Diagnose and resolve level 1 and 2 problems;
    •Install, configure, maintain and upgrade workstations, laptops, and phones for current and new employees;
    •Collaborate on projects and various tasks of the Assistance Center;
    •Keep the knowledge bank up to date.


    Qualifications
    To excel in this role, you will need the following skills:

    •AEC, DEP or DEC in computer science, or equivalent;
    •1 to 2 years of experience as an IT technician / Helpdesk;
    •Knowledge of Windows Server, Active Directory and M365;
    •Knowledge of network protocols : TCP / IP, VPN, DHCP, etc.;
    •Knowledge of scripting in PowerShell (an asset);
    •“Customer service” oriented;
    •Bilingual (impeccable French and English both oral and written).


    Summary
    Thank you for applying for this IT Technician position in Montreal. We will review your request and get back to you promptly if your profile matches our criteria.

    Contact Isabelle Gauthier to discuss this role: isabelle.gauthier@randstad.ca


    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.